Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(42 of 868 reviews match)
Latest review first
Dear Customer, We have read your review and are disappointed to hear that you were inconvenienced by a delay in your installation. We want to make things right, but are unable to locate your account with the information posted here. Please email your concerns and...Read more
Dear Customer, We regret to hear that your experience has not been a great one. We want to help, but unfortunately we cannot locate your account with the information posted here. Please send your account information to email@example.com so that we can...Read more
Dear Mr. Rose, It’s disappointing to read your review. We’d like to address any unanswered concerns you may have. You can contact us at firstname.lastname@example.org if you wish further assistance. Thank you.Read more
Dear Laura, We take your concerns very seriously and would like to follow up with you to learn more. Unfortunately, we are unable to locate your account with the information provided. Please email your concerns and account information to email@example.com...Read more
Empire Today Customer Care Review from Wayne, Pennsylvania
Bad customer service! First floor installation had to be rescheduled and the day of the reschedule the guy never showed up. The third time trying to have this project done the guys came and took our money and left saying they were going to Home Depot. They never came back. We cx the order altogether. Still waiting for our refund. Also no one ever calls u back. When all of this was going down we called the guy who first ever came to our home and showed us everything. His name was Preston. He also never called us back. I guess that's what u get from a guy who comes to sell u something and he's standing there with his zipper down. We will never ever call them or recommended them to anybody. It's been a total nightmare!! And if we don't get our refund, the next call we make is to the police!!
Hello, We are disappointed to hear about your dissatisfaction with Empire. We would like to learn more, but unfortunately we are unable to verify your Empire customer information. Please contact firstname.lastname@example.org for further assistance. Thank you -Empire...Read more
Dear William, We appreciate you bringing this matter to our attention. We are aware that since your post, we have addressed your concerns. For future inquiries please contact us at email@example.com. Thank you.Read more
Dear Renee, We are happy to hear that we were able to address your concerns to your satisfaction. Thank you for sharing!Read more
New Cumberland, Pennsylvania
Thank you for bringing your concerns to our attention. We would like to know more about the situation and help make things right for you, but unfortunately, we are not able to locate your account with the information posted here. Please send your contact information to...Read more
Dear Christy, We appreciate you bringing your concerns to our attention and understand that we have completed a carpet re-stretch for you. For future concerns regarding your installation please contact us at firstname.lastname@example.org. Thank you.Read more
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