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Dear Susan, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear that we kept you waiting, and assure you that this is not the experience that we...
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Review
#1533636 Review #1533636 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Bath, Pennsylvania - Worst experience ever

Dear Customer,
We have read your review and are disappointed to hear that you were inconvenienced by a delay in your installation. We want to make things right, but are unable to locate your account with the information posted here. Please email your concerns and account information to customersupport@empire-today.com, and mention PC in the subject, so we can further assist.
Thank you.
Review
#944636 Review #944636 is a subjective opinion of poster.
Reason of review
Order processing issue

They sold us the carpet and told us they would install in two days. We made arrangements and re-arranged our schedule to accommodate and they cancelled on us 30 minutes before delivery because they didn't have the material.

They were rude and told us that we should understand that they are really busy and can't fill all the orders, and it's not their fault that they didn't have the material we purchased. They had no supervisors to speak to and didn't return our call for 7 days. The sales person wouldn't return our calls, we had to call 20 times and we are 1.5 weeks later and still waiting for the carpet to be installed.

DO NOT DO BUSINESS WITH THEM! They are unorganized, unethical, and completely unapologetic.

Empire Today's reply to:

Empire Today - Carpet Flooring Review from Curwensville, Pennsylvania

Dear Customer,
We regret to hear that your experience has not been a great one. We want to help, but unfortunately we cannot locate your account with the information posted here. Please send your account information to customersupport@empire-today.com so that we can follow up with you.
Thank you.
Review
#941318 Review #941318 is a subjective opinion of poster.
Reason of review
Bad quality

We got carpet in 2013 from Empire. Was to be the "highest quality" they have.

Within 6 months the carpet began peeling away from the backing. Empire came in and said it was defective and replaced all 1200 sq foot. Within a year it occured again. Their inspector came in and took a "sample" leaving a quarter sized hole that they later refused to replace.

The "3rd party" inspector stated it was not a defect and they decided to stretch the carpet where it was peeling away and reglue it only after I contacted BBB. It was okay for about 2 months and then began to do the same thing. Empire offered me "better quality carpet." For "$400" a room which is hilarous because they assured me I had purchased the best to begin with. I later dropped the issue and am just waiting to save up to buy better flooring for our home.

Never would recommend anyone to this company!

Their salesmen lie, their customer service is rude, and their warranties have a lot of loop holes.

Empire Today's reply to:

Empire Today - Review in Household Services category from Lenni, Pennsylvania

Dear Mr. Rose,
It’s disappointing to read your review. We’d like to address any unanswered concerns you may have. You can contact us at customersupport@empiretoday.com if you wish further assistance.
Thank you.
Review
#927309 Review #927309 is a subjective opinion of poster.
Reason of review
Poor customer service

Yes customer service horrible !! I asked to be called back by a manager- its mission impossible!! Oh they never tell u warranties only apply if carpet is professionally cleaned every freakin year so u must pay 200$ a year to keep so called warranty ????

Dear Laura, We take your concerns very seriously and would like to follow up with you to learn more. Unfortunately, we are unable to locate your account with the information provided. Please email your concerns and account information to customersupport@empiretoday.com...
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Review
#905414 Review #905414 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today Customer Care Review from Wayne, Pennsylvania

Dear Customer,
We take your concerns seriously and is disappointing to know that your experience was not a positive one. We want to help make things right, but are unable to locate your account with the limited information given. Please write to us at customersupport@empiretoday.com, with the word pissed consumer in the subject line, so that we can address your concerns.
Thank you.
-ET Customer Support
Review
#886897 Review #886897 is a subjective opinion of poster.
Reason of review
Poor customer service

Bad customer service! First floor installation had to be rescheduled and the day of the reschedule the guy never showed up.

The third time trying to have this project done the guys came and took our money and left saying they were going to Home Depot. They never came back. We cx the order altogether. Still waiting for our refund.

Also no one ever calls u back. When all of this was going down we called the guy who first ever came to our home and showed us everything. His name was Preston. He also never called us back.

I guess that's what u get from a guy who comes to sell u something and he's standing there with his zipper down. We will never ever call them or recommended them to anybody.

It's been a total nightmare!! And if we don't get our refund, the next call we make is to the police!!

Empire Today's reply to:

Empire Today in Norristown, Pennsylvania - No show Empire

Hello,
We are disappointed to hear about your dissatisfaction with Empire. We would like to learn more, but unfortunately we are unable to verify your Empire customer information. Please contact customersupport@empiretoday.com for further assistance.
Thank you
-Empire Customer Support
Review
#844812 Review #844812 is a subjective opinion of poster.
Reason of review
Poor customer service

Empire didn't show up after I drove 2 hours for an appointment. I wouldn't do business with them if they gave me the carpeting.

Oh and after I called and was informed they wouldn't be at my shore home until 930 they asked me if I wanted a $50 credit and I laughed at them, Then they asked me to hold on while they cancelled my appointment. At least my daughter and I had a good laugh at that one.

Needless to say I didn't "hold on"... I laughed for about 5 minutes at that one...

HAHA!!!

Empire Today's reply to:

Empire Today in Collegeville, Pennsylvania - Flooring install

Dear William,
We appreciate you bringing this matter to our attention. We are aware that since your post, we have addressed your concerns. For future inquiries please contact us at customersupport@empiretoday.com.
Thank you.
Review
#833078 Review #833078 is a subjective opinion of poster.
Cons
  • All
  • Follow up
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • floor installation

Thanks empire for wasting my Saturday 4/16/16 and a vacation day. Installers showed up at 1pm came in and said they were here to do my kitchen.

I informed them they were doing my lr,dr , kit and hallway.they didn't have the moulding for the job or enough product so the had to contact a cs rep. CS rep called me and had to reschedule for 4/21/16 now I have to use another vacation day and hope they get it right this time.

Paid good money for this job and they can't get it right wth Empire . I thought this was a professional company but I guess not .

Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Dear Renee, We are happy to hear that we were able to address your concerns to your satisfaction. Thank you for sharing!
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Review
#830630 Review #830630 is a subjective opinion of poster.

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Empire Today
333 Northwest Avenue
Northlake, Illinois 60164
United States
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Empire Today's reply to:

Empire Today - Flooring Review from Whitehall, Pennsylvania

Thank you for bringing your concerns to our attention. We would like to know more about the situation and help make things right for you, but unfortunately, we are not able to locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com so that we can follow up with you. Thank you.
Review
#775351 Review #775351 is a subjective opinion of poster.
Reason of review
Bad quality

Never brought the wall base. Now told they don't have the size, 4 inches, in a wall base.

Never brought transition. Have dip in floor. Told about it midninstallation there is a dip in floor.

Asked installer if it will be an issue, he said no. Our floor moves when one walks on it.