Reply by Empire Today Mar 06

Dear Shasha, We regret the you are dissatisfied. Please email us at customersupport@empire-today.com with your contact information and we will ensure someone contacts you soon to discuss your situation.
Author's
Washington, District Of Columbia
1 comment

Do not use EMPIRE for any of your flooring needs. Go elsewhere. Look at the reviews with BBB or Consumer Affairs, or any other site for that matter.

THEY ARE NOT A GOOD COMPANY! They are dishonest and will cheat you out of anything if you let them.

They installed carpet in my house. The worker who installed my carpet stole the extra carpet that I paid for that wasn't used. Lied about it to my family. When i called Empire today to go over the issue, they refused to discuss it saying that the measurements used to do carpet is information they cannot give out. Who can you charge me for a product then tell me the details of said product is not something you can share with me? Their resolution of said issue is is laughable.

Their customer service is honestly the worst I have ever seen, and as a former employee of BBB, I have seen bad companies.

DO NOT USE EMPIRE EVER!!!! There is more to this story but typing more wont make them any less of a terrible company.

Review #910083 is a subjective opinion of a user.

2.3
Discounts and Special Offers
Reliability
Value for money
Advertised vs Delivered
Price Affordability
Staff
Turnaround Time
Exchange, Refund and Cancellation Policy
Service Scheduling
Warranty
Product or Service Quality
Customer service
Diversity of Products or Services
Website
PRODUCT OR SERVICE Empire Today Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Empire Today?

Write a review

Comments

Anonymous
Melrose Park, Illinois, United States #1206674

We regret the you are dissatisfied. Please email us at customersupport@empire-today.com with your contact information and we will ensure someone contacts you soon to discuss your situation. Please reference pissedcomsumer.com posting in the subject line.

comments