Reply by Empire Today

Dear Josh,
After reviewing your post, our records show that we have addressed your concerns and offered an accommodation. If you continue to have questions please contact us at
Thank you.
Andover, New Jersey

We are in NJ - Hackensack store with Robert as supposed "manager" - very similar issue - seems Empire is quite consistent with the culture of lying, cheating, poor service, poor quality, lack of follow-up, to name a few vices - doesn't seem to matter where in the US customers are located - the service is horrible. For one month my son has not been able to use his bedroom - salesman lied about pricing for floor, lied about the quality of flooring he was selling, rushed installation so it was installed before we realized the pricing scam (instead of 50% off flooring & installation we were charged 4X the actual cost vs other major flooring chains!) and to top it off - the installation is terrible.

Still no resolution - we are up to 22 calls between my son & myself. Do yourself a favor and get your flooring anywhere else!

Product or Service Mentioned: Empire Today Installation.

Reason of review: ALL OF THE ABOVE.

Monetary Loss: $4027.

Preferred solution: Full refund.

I didn't like: Enitre dealing - never again.

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Just got off the phone with main branch in GA. Well, not that I'm surprised, but they will not take out the floor and issue a refund.

They are offering to credit back only the difference between a written quote from another company for the same flooring and installation at that company's full price. I questioned why it would not be at the 50% off on the flooring and installation as advertised on TV (the whole reason we went with Empire) - Empire said those sales are 50% off of THEIR regular pricing - (not the REAL pricing as listed by most of the other companies who were all within a few cents of each other - Empire seems to be about 4X-5X higher at regular cost). Well I guess we get a big lesson about paying more attention and not listening to sales people instructed to scam the public. Bottom line - if a company will not tell you in detail the pricing of each item - RUN!!!

Legitimate companies will tell you the cost of each step - flooring cost, underlay if needed, installation, additional charge if extra heavy furniture ( which we did not have), etc.

No one else that I spoke with had any problem in doing this - even Lowe's gave me a true cost breakdown of flooring!!! Save yourself the problems we and the other ~ 700+ customers listed on this website endured - GO SOMEWHERE ELSE TO BUY YOUR FLOORING!!!

to Anonymous #1144189

4-13-16 - Just found out that we cannot get a comparable quote from another company on this flooring - the name 'Homestead" is labeled only for Empire. I believe it is the Mohawk Carolton Laminate in Grey Flannel Oak which retails at $1.71 at American Carpet wholesalers but cannot prove it - guess that's why Empire told me to get a quote on the "same" laminate elsewhere and they will match it. I cannot believe the nightmare this has become - really, think hard before considering using this dishonest company.


Finally got a call from Robert - no surprise that EMPIRE IS NOT GOING TO DO ANYTHING!!! They offered to fix the floor (funny - before they claimed nothing was wrong with the floor that bounced like a trampoline and quarter round was wrong color and put over heating vents - now they admit it was a faulty installation???) DO NOT BUY ANYTHING FROM THIS SHAM OF A COMPANY - If anyone else has experienced similar problems with this outfit please post here - perhaps we can start a class action suit against them and get them to stop these deceptive practices

Melrose Park, Illinois, United States #1137778


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