Reply by Empire Today

We’ve read your review, and it’s disappointing that you did not enjoy your experience with us. We would like to know more about the issues you encountered and address any unresolved concerns that you have. Unfortunately, we are not able to locate your account with the information posted here. Please call us at 888-588-2315 x3555 or send your contact information to Thank you. Angelica Snell, Resolution Team Manager
Dallas, Texas

I had my laminate installed in my condo back in January of 2008, with blinds on all windows, which ended up costing me almost $10,000! My condo is not even 1,050 feet.

First of all the salesperson was nice and informative but when I called the next day to say I needed a day or two to think about it, the pressure was on for them to try and convince me to come out the next day (so I wouldn't change my mind - I'm sure!) The crew came out, about 6 of them, contract workers, and only the foreman and his son spoke English. It took appx. 12 hours for the installation. The next day or so I went into my second bedroom and noticed something was not right.

There was a picture missing off the wall. It was placed in the closet on a shelf possibly in hope I would not notice ... It had fallen and the glass was broken. When I complained to Empire Today, they said they would replace the frame.

It was not the price of the frame, it was the hiding of the broken picture!

I did not like the high price, the fact that it was cold outside and they did not let the laminate flooring warm up and reach room temperature before installation as I've learned they need to to (it was JANUARY and coooold outside!) nor did I appreciate their high pressure tactics! All I can say is -- BUYER BEWARE!!!

Reason of review: Bad quality.

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