Reply by Empire Today

Dear Steve,

We believe in the Golden Rule, and treat our customers the way we want to be treated. We put our customers first and act with a sense of urgency to assure that their concerns are addressed in a timely manner.

We’re glad to hear that you’re satisfied with your final installation results, but sincerely apologize for your overall experience. Your feedback is valuable to us, and we’ll be further reviewing your concerns.

Thank you,
-ET Customer Support
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I am not going to elaborate very much. The floor looks nice and we are happy with the hard floor and the carpet.

Extremely disappointed with the scheduling, timeliness, and speed of the crews. I moved most of the furniture myself after being told the crews would do it. I injure my back and was told they would get back with me on that. On a $13,000.00 project we received a $200.00 rebate for delays.

It took an extra eight days before it was totally done. Even the sal s rep said that was totally unacceptable. Of course he said a lot of other things too.

LOL! Bottom line I would advise a lot more looking around and comparing than we did and I would not recommend empire flooring to anyone i considered a friend.

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