Reply by Empire Today

Dear Thomas,
We understand that your time is valuable and although time has passed since your posting, we want to ensure that your concerns were heard. For future questions please contact us at customersupport@empiretoday.com.
Thank you.
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Indianapolis, Indiana
1.5
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Customer service
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My wife called Empire for replacement carpet in our family room, stairs and upstairs landing/hallway area.At least the salesman arrived on time for his appointment.

After she agreed to a $3300.00 with a change order to bring the price to $1900.00, odd but that is how they do discounting? Appointment for installation was set before the salesman left with her $200.00 deposit, for the following Tuesday before noon...Well that did not happen, installer called and said was the last job of the day and would be there between 3-4 pm, At 4:45pm I called the installer on his cell phone, he said they had a tough install and would call after 5pm. I then called the installation department, and they told me that there was no way that my install will take place as it was too late to start another one, hence the installer lied to me, as he knew he would not be coming to do the install. Called the install department back, they arranged to do the install the following Friday, and agreed to be the first install of the day.

On Thursday, i get a call from the install department saying that they don't have enough installers for Friday, and could they reschedule for 1st thing Saturday morning. I agreed to this to get it done, but when I had no call no show on Saturday, I again called the install department to inquire as to when or if an install would happen. When i asked what percentage chance there was of an install happening today (Saturday) the install manager said zero percent. I am so done with this company.

I gave one star since there is no way to give less!Do yourself a favor and never fall for this company's BS.

Review about: Empire Today Carpet Installation.

Reason of review: Problem with delivery.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Odd pricing model, Multiple reschedule of installation, Poor follow up on installation, No show installation.

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ETCustomerSupport
#1068539

We regret that your installation was not completed as scheduled, and we understand that the delays are frustrating.We would like to help make things right for you, but we are unable to locate your account with the information posted here.

Please send your contact information to customersupport@empiretoday.com so that we can follow up with you.Thank you.

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