Empire Today's reply to:

Empire Carpet deception and lies | Empire Today in Charlotte, North Carolina

Daryl, I’ve read your post and let me begin by saying, I apologize on behalf of Empire for the inconvenience this may have caused you and that we didn’t meet the level of service that you were expecting. Unfortunately, when it comes to subfloors, it is sometimes difficult to determine the price and the areas that need to be fixed until the existing floor is removed. Empire’s professional installers will evaluate each situation individually and determine the best approach since no two floors are alike. When installing new flooring, it is essential that the floors be prepped properly. I would like to opportunity to further discuss your concerns with you directly. At your convenience, please feel free to contact me at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rekebah Clerk – National Customer Service Manager
Review
#202894 Review #202894 is a subjective opinion of poster.
Product
Empire Today Flooring

Empire came out and said they could repair my floor after I told them I had someone else coming out to fix it. So, I agreed to have them repair my floor and install carpet as well.

Total $1250. This price included us moving the furniture and taking up the old carpet and laminate flooring. However, when the installers came out they said that fixing the floor would cost an extra $500 cash direct to them. I only needed about 5 pieces of plywood to cover the whole floor, but they said we needed 10 pieces.

I had only three spots to repair but, they wanted to do the entire area. Bull Butter !! I called Empire and canceled my order. Then I hired the other contractor, who said he could do the repair with 2 pieces of plywood for about $350 total.

Wow!! So, stay away from the Empire of Darkness because they will jack their price way up after their initial quote.

Empire Today's reply to:

Empire carpet - not trust worthy | Empire Today in Charlotte, North Carolina

As a member of our customer service management team, I apologize that your appointment did not meet your expectations. It is our goal to ensure that customers are satisfied with every step of the Empire process. There are many factors that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, sale promotions, etc. I would like the opportunity to follow up with you and the sales representative involved. Since we do not have your contact information, please feel free to email me at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#138423 Review #138423 is a subjective opinion of poster.
Product
Empire Today Flooring

I saw an Empire Today ad & called for an in-home estimate. When the salesman arrived he spent the whole time telling me how much better they were than other flooring companies & that I shouldn't be "cheap" & go with anyone else.

I asked the price difference between the midgrade & highgrade carpet & I was told "no more than 10%" (very sketchy).

When he finally gave me an outrageous estimate & I told him no thanks, he said he would call his manager to "see what he could do." Then he came back & said it was $400 cheaper & when I told him no thanks, he said he would forego his commission & *** an additional $200 if I agreed to the sale today. The whole thing felt like a scam.

Empire Today's reply to:

Empire sucks horrible flooring | Empire Today in Charlotte, North Carolina

I have read your posts and recent comments regarding your installation experience with Empire. Although some time has elapsed, I would like to speak with you regarding your concerns with our company. Empire Today has been a leading provider of installed home improvements and home furnishings for over 50 years. We provide quality, name-brand products to our customers across the United States. We have achieved an A+ rating from the Better Business Bureau for our overall quality of service offered. Your satisfaction is important to Empire and we are continually trying to find better ways to reach out to our customers so we can improve the experience. If you are interested in reaching out to us and further explaining your concerns, I can be reached at gcielocha@empiretoday.com or via phone at 888-588-2315 ext. 3369. Gina Cielocha, Marketing & Communications Manager
Review
#129250 Review #129250 is a subjective opinion of poster.
Product
Empire Today Flooring

Empire flooring is the worst company out there. There workmanship is poor and the floors come up. I am now having to seek a lawyer to sue them.

Do not buy from this sorry company!!!!! Terrrible horrible worst company out there, do from them.

This is the worst experience I have ever had with any company in the US. They hae workers that can't even speak english and do not know what the *** they are doing! Please Do no tbuy from these JERKS, they SUCK!!!!!!!!! They are the worst floors come up at the seam poor quality flooring.