State: North Carolina City: Charlotte Product: Empire Today Carpet Installation Clear all filters (1 of 87 reviews match)
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Empire Today's reply to:

Empire Today in Charlotte, North Carolina - Cancelled literally at the last minute

Dear LaShanda,
Customer satisfaction is important to us, and we sincerely apologize for your experience. We understand that we have addressed your concerns. If you continue to have questions, please contact us at customersupport@empiretoday.com.
Thank you.
Review
#747572 Review #747572 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Cons
  • No show
Reason of review
Poor customer service
Loss
$178
Tags
  • Installation

I took the day off (no pay)on a Tuesday for the carpet installation for which I received 3 confirmations for. Their arrival time was to be between the hours of 8a-9a.

So 8:30 rolls around then 8:45 and in my head I'm thinking it would be typical for them to show up when they HAD to be here. My husband calls me at 8:58a and tells me that they called to cancel and wanted to reschedule for Thursday. First of all why do you think that people sit at home eating bon bons all day and it is ok for you to just change my days. I have checked the reviews and apparently it is common practice for them to cancel on customers like this.

I called to speak to the manager but got a woman named Wendy. She goes on to say that the installer was sick. Were all of them sick? Was 1 person going to install 1800sq ft?

No excuse- then she went on to say that the reps overbook appts sometimes...IS THAT MY PROBLEM???

sounds like some unprofessionalism to me. Now I have lost money and time do to your lack of customer service.

I wanted my install before Christmas and now that is up in the air. They pride themselves on being in business since 1959, obviously there business savvy is stuck in that era.