Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(27 of 868 reviews match)
Latest review first
Empire Today - Customer Care Review from Durham, North Carolina
Made an appointment for a free estimate, never showed. Called to ask what happened, "oh please reschedule for an additional 10% off". Ok, so i did. Again, didnt show or even call!
Durham, North Carolina
Dear Darlene, We know that your time is valuable and regret to hear that you were inconvenienced by a missed appointment. If you continue to have questions or concerns regarding your experience, please contact us at firstname.lastname@example.org. Thank you.Read more
Benson, North Carolina
Dear Rachel, We never want our customers to feel uncomfortable during a sales appointment, and assure you that we take matters such as this one very seriously. We understand that time has passed since your posting, but we would like to ensure that your concerns are...Read more
Charlotte, North Carolina
Dear Manfred, We regret to know that your experience was not a positive one. We understand that your order was cancelled per your request. For future inquiries, please contact email@example.com. Thank you.Read more
Asheville, North Carolina
Dear LaTya, We know that this was a frustrating situation for you, and understand that we have addressed this matter. For future concerns please contact us at firstname.lastname@example.org. Thank you.Read more
High Point, North Carolina
Dear Tina, We are aware that we have spoken to you since your post. If you continue to have questions or concerns please contact us at email@example.com. Thank you.Read more
Winston Salem, North Carolina
Dear Michelle, It was disappointing to hear about your installation experience and we regret the inconvenience. We understand that we have been in contact with you and will continue to follow up until this matter is resolved. Thank you. -Empire Customer SupportRead more
Greensboro, North Carolina
Dear Judy, We regret to hear that your experience had a rocky start. We are aware that we have completed your installation, if you continue to have questions please contact us at firstname.lastname@example.org. Thank you.Read more
Statesville, North Carolina
Dear Sam, Thank you for bringing your concerns to our attention. We understand that we've been in contact with you about this situation, if you continue to have concerns please reach us at email@example.com. Thank you.Read more
Fayetteville, North Carolina
Dear Robin, We appreciate you bringing your concerns to our attention and sincerely regret to hear that your experience was not a successful one. We want to ensure that your concerns did not go unanswered, if you continue to have questions please contact us at...Read more
Charlotte, North Carolina
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Empire Today? What happened? What can we help you with?