State: North Carolina Clear all filters (28 of 874 reviews match)
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Empire Today's reply to:

Empire Today - Customer Care Review from Durham, North Carolina

Dear Customer,
We have read your review and are disappointed to hear that you were inconvenienced by two missed sales appointments. We want to make things right, but are unable to locate your account with the information posted here. Please email your concerns and account information to customersupport@empire-today.com, and mention PC in the subject, so we can further assist.
Thank you.
Review
#943681 Review #943681 is a subjective opinion of poster.
Reason of review
Poor customer service

Made an appointment for a free estimate, never showed. Called to ask what happened, "oh please reschedule for an additional 10% off".

Ok, so i did. Again, didnt show or even call!

Empire Today's reply to:

Empire Today - Carpet Flooring Review from Benson, North Carolina

Dear Darlene,
We know that your time is valuable and regret to hear that you were inconvenienced by a missed appointment. If you continue to have questions or concerns regarding your experience, please contact us at customersupport@empiretoday.com.
Thank you.
Review
#941764 Review #941764 is a subjective opinion of poster.
Reason of review
Poor customer service

I had appointment this morning and when there was a no call/no show from Empire, I called them. I was told it was "unscheduled" but they neglected to let me know.

UNBELIEBABLE!! Rotten way to treat someone who wants to give you business, maybe it's because today was the last day of advertised 50℅ special.

Dear Rachel, We never want our customers to feel uncomfortable during a sales appointment, and assure you that we take matters such as this one very seriously. We understand that time has passed since your posting, but we would like to ensure that your concerns are...
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Review
#906867 Review #906867 is a subjective opinion of poster.
Tags
  • Outside Sales Person
Dear Manfred, We regret to know that your experience was not a positive one. We understand that your order was cancelled per your request. For future inquiries, please contact customersupport@empiretoday.com. Thank you.
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Review
#898588 Review #898588 is a subjective opinion of poster.
Empire Today Carpet Installation Review from High Point, North Carolina
Dear LaTya, We know that this was a frustrating situation for you, and understand that we have addressed this matter. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#890874 Review #890874 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Winston Salem, North Carolina - Buyer Beware

Dear Tina,
We are aware that we have spoken to you since your post. If you continue to have questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
Review
#855321 Review #855321 is a subjective opinion of poster.
Cons
  • Lack of resolution
Reason of review
Damaged or defective
Loss
$2975
Preferred solution
Full refund
Tags
  • installed badly
Empire Today - Buyer Beware
Empire Today - Buyer Beware
Empire Today - Buyer Beware

In January 2013, I had carpet installed in my three year old old. I now realized that I was taken advantage of, as the Empire Today carpet was not any better than what was installed by the builders and it was installed professionally.

I had the carpet cleaned, the company that cleaned it noted all of the concerns that I had. Interesting enough, the same comments that Empire Today sales rep made about the builders carpet in 2013 were made about the carpet installed by Empire Today. Empire Today has not come in to the home as requested and unfortunately, I paid for the carpet cleaning in cash and I do not have a receipt.

I have wasted about three thousand dollars, not to mention the time and frustration. I am literally right back at square one.

Empire Today's reply to:

Empire Today Carpet Installation Review from Greensboro, North Carolina

Dear Michelle,
It was disappointing to hear about your installation experience and we regret the inconvenience. We understand that we have been in contact with you and will continue to follow up until this matter is resolved.
Thank you.
-Empire Customer Support
Review
#851657 Review #851657 is a subjective opinion of poster.
Reason of review
Bad quality

Do NOT use these people!! We had carpet installed a few weeks ago, and they put at least 60 dings and marks in our walls, and even our ceiling (don't ask me how they managed to do that!) After numerous of phone calls and horrible customer service, they requested that we get 2 estimates...both being around $400.

Needless to say after serveral more phone calls, they are supposenly sending a check for $100. $100!!!!!

$100 doesn't even include all of the materials to buy everything to fix the damage. Needless to say, a hard lesson learned and I hope others chose NOT to use this company!

Empire Today Laminate Flooring Review from Statesville, North Carolina
Dear Judy, We regret to hear that your experience had a rocky start. We are aware that we have completed your installation, if you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Review
#845753 Review #845753 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Carpet Installation Review from Fayetteville, North Carolina

Dear Sam,
Thank you for bringing your concerns to our attention. We understand that we've been in contact with you about this situation, if you continue to have concerns please reach us at customersupport@empiretoday.com.
Thank you.
Review
#813227 Review #813227 is a subjective opinion of poster.
Reason of review
Poor customer service

I had a morning appointment that the saleswoman approved because we had three rooms scheduled for completion, same day. When they called, they said they wouldnt be here until 4-6 pm.

Then, they sent a team of one man to install and his wife, George was with him. He doesn't speak English so, she introduces herself as him...Then, they said they didn't have enough carpet to finish, they blamed it on the saleswoman. The wife is walking around my house all over my white rug in her shoes and she asks to use my bathroom...had she looked professional it might not have struck me in a way -but she was rude and I didn't see a reason why she was snooping around the rooms in my house that werent in need of the carpet. She was loud and trying to speak over Her husband- I also speak Spanish and didn't need her to interpret and she wasn't working -so I didn't see the need for her to be in my house and not drive herself to a gas station to use the restroom.

She had no interest in doing the job and was happy that I cancelled. We were doing smaller bedrooms and they were going to have 4 separate pieces of carpet in my master bedroom. That was never discussed nor did they complete any rooms.

I had three small children, their entire rooms in my living room and a wasted Saturday. Now, waiting to cancel my contract due to their poor service.

Contact Empire Today Customer Service

Mailing Address:
Empire Today
333 Northwest Avenue
Northlake, Illinois 60164
United States
All Empire Today Contacts

Empire Today Products and Services Reviews

Left out in the cold by Empire Today
Left out in the cold by Empire Today
Left out in the cold by Empire Today
Left out in the cold by Empire Today
Dear Robin, We appreciate you bringing your concerns to our attention and sincerely regret to hear that your experience was not a successful one. We want to ensure that your concerns did not go unanswered, if you continue to have questions please contact us at...
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Review
#768776 Review #768776 is a subjective opinion of poster.
Tags
  • Wood Flooring
  • Wood Laminate