Reply by Empire Today

Dear Susan,

Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish.

We regret to hear that we kept you waiting, and assure you that this is not the experience that we wish for our customers. We’ll be following up with you shortly to discuss a resolution.

Thank you,
-ET Customer Support
Pittsburgh, Pennsylvania

I scheduled an appointment for carpet installation estimate for May 11 between 1 pm -- 3 pm. I left a family event to wait for Empire.

No one showed up. I called and was told there was a "scheduling conflict". I asked why I wasn't called and was told "I don't know" I was offered to reschedule for Monday May 13th between 5 pm -- 7 pm. I reluctantly scheduled.

I left work a bit early to make sure I was home.

I received a phone about 4:30 and was told, "The installer called off and would have to reschedule". At that point I stated, no this is bad customer service and will not contact Empire for any carpet needs in the future.

Reason of review: Poor customer service.

Empire Today Cons: No show.

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