Reply by Empire Today

Sean, I truly apologize for your missed appointment. We understand that your time is valuable and assure you that this isn’t our standard practice with scheduled sales appointments. I can assure you that we’ll be following back with the local market to see what happened and to ensure a similar situation doesn’t happen in the future. As our National Customer Service Manager, I’d like to personally set up your appointment for you so you can experience our Shop-at-Home convenience and to make sure there is no miscommunication this time. We do have your contact information and will be reaching out to you shortly. However, if you’d like to, you can email me at or call me at 888-588-2300 x4195 if you have any questions or concerns before this time. I look forward to speaking with you! Rebekah Clerk, National Customer Service Manager
Washington, District Of Columbia

Had an appointment setup between 7 and 9.Recieved a "successful" message once the appt was booked.

Waited until ten 0 clock at night with no show and no phone calls. called customer service and they said there was no record of me or my appointment. i told them they must have a problem with their website and they asked me "what makes you say that?" the girl didn't want to transfer me to a supervisor only. she was totally rude.

totally unacceptable.

i will not be doing business with them at all or in the future.totally unacceptable

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