Reply by Empire Today Aug 14, 2010

As a member of the Customer Service Team for Empire, I am sorry your experience did not meet your expectations. Our in-home appointments are the only way for us to show consumers our products and world-class service. The situation you described is not how we handle our scheduled appointments or customer service. We know family time is important and we take the appointments very seriously. We apologize for the inconvenience that this may have caused you as a mother to two young children. I would like to have the opportunity to speak with you so we can follow back and address the situation with the representatives involved. Since we do not have your contact information, if possible, would you please contact us so we can provide you a resolution, please feel free to email us at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Worcester, Massachusetts
0 comments

We scheduled an in home estimate with Empire Carpet..the lady called the day of the appt and said she's running late & that we could either wait for her or reschedule the appointment.

We have two little ones at home so we rescheduled the appt for 4 days later...the lady was a no show and didn't even bother to call to inform us she won't be coming.

Icing on the cake, when the company called us - no one said a word. No one even bothered to do a follow-up!

Needless to say that we won't be needing their services.

Review about: Home Carpeting.

Review #187730 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Estimate
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Empire Today?

Write a review