I had scheduled to have my carpet replaced. I signed a contract on 11/09/2015 to be installed on 11/18/2015.
I was told that i would get a call the day of to confirm, but never got a call. I took off from work and no one showed up. I called Empire, and i was told they have me scheduled for 11/25 by one of their rep. I was then told it was actually scheduled for 11/18, but they don't know what happened.
I then got a call from their district manager who was rude and very unprofessional. He told me to go ahead and cancel if i want to.
I will never do business with this company again.
Product or Service Mentioned: Empire Today Carpet Installation.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.