Reply by Empire Today

Dear Ashok,
We view every customer purchase as the start of an ongoing relationship, and strive to leave a positive lasting impression during our sale appointments.
We regret to hear about your experience, and assure you that your concerns are important to us. We’ll review this matter further, and we’ll be in contact with you shortly.
Thank you for your patience.
-ET Customer Support
Advertised vs Delivered
Customer service
Discounts and Special Offers

Their ad of 50/50-50 over the Memorial Day was a sham. The first salesperson measured the first floor for wood flooring and left without measuring the second floor.

He claimed that his back was hurting and left. He refused to tell the measurement in terms of sq footage. He stated his estimate was around 9000 + and we could double it for the whole house. Got a follow up call and scheduled the appointment for 6/8/17.

The first question of the salesperson was when do you want it installed and were we ready to sign the deal on that day. Went old him to do the measurements and show us the samples. He showed us the samples and told him If our preference. He refused the share the measurements.

It took more than 20 minutes and quoted the double the estimate of another reputable company. He did not acknowledge the ad of 50-50-50. He upped his estimate by an additional $5600 to remove the wood from the foyer and reinstall it. We questioned the exorbitant quote and he got upset and left by stating that we were not interested in getting the job done.

He refused to give written estimate.

Plan tomfilevwritten complaint with the county and the MD state. A sheer waste of more than 4 hours.

Product or Service Mentioned: Empire Today Estimate.

Reason of review: Poor customer service.

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