State: New York City: New York Clear all filters (16 of 868 reviews match)
filters
State:
City:
Product:
Show
Empire Today's reply to:

Dear Betty, Thank you for making us aware of your concerns. We understand that we have since completed the installation. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
Read more
New York, New York
#872130
Empire Today's reply to:

Thank you for bringing your concerns to our attention. We understand your frustration at your installation not being completed, and we would like to help make things right for you. Unfortunately, we cannot locate your account with the information posted here. Please...
Read more
New York, New York
#705183
Empire Today's reply to:

Rene, We’re disappointed that you were inconvenienced by your missed appointments. Your experience is not at all in line with the level of service we expect for our customers, and we understand your frustration. It’s our understanding that we’ve been in contact with...
Read more
New York, New York
#421424
Empire Today's reply to:

We’re disappointed that you were not satisfied with your experience working as an independent contractor, as we always strive to create a positive work environment. We would be happy to discuss the concerns you have expressed here. Please contact our Human Resources...
Read more
New York, New York
#385735
Erica, it's disappointing that you were inconvenienced by your missed appointments. Whenever a problem arises, we always want to work with our customers to make things right. We understand that we've spoken to you about your concerns and have come to a resolution. If...
Read more
New York, New York
#301435
Empire Today's reply to:

Empire Today in New York, New York - Empire Carpet is Unreliable

We scheduled an appointment for the much advertised "free in-home estimate" by Empire Carpet and were given an appt the very next day for between 4 and 6pm. Empire Carpet was supposed to call us just before arriving. Well, they never showed...and they never called either. My wife was pissed she wasted the time waiting around for them. When we called Empire Carpet again to inquire what happened, they promised to investigate and call us back. Guess what...they never did. Somehow I am not surprised. All they wanted to do was book another appt, which we had no confidence would ever happen. This is a very poorly run operation. Heads up.
New York, New York
#295967
Show
Empire Today's reply to:

Do not sign on to sell for Empire Today in NY

I signed up to selll for Empire Today in Feb 2010. I had a short training course and was "in the field" selling in a couple weeks. Support of the independent contractors selling for them is pitiful. They assign many leads in NYC. If you work in the City they may promise to pay parking expense but do it only spottily and grudgingly. I submitted 3 months of expenses where I didn't get paid because I didn't supply all the info they wanted. They didn't inform me of the problem and neverf returned the incorrect expense claims so I could resubmit. I worked very hard, sold a lot of carpet and floors, got paid pitifully little. Eventually (Jan 2011) they deactivated my ID, so I was fired, although I was an "independent agent". I returned the samples and am owed money for them. Still waiting. Given the small size of apartments in NYC you really cannot make the company goals working there. They fire virtually everyone who works in NYC, particularly Manhattan. I was frequently promised leads in other areas (So I could make the goals and keep the job) but these promises were not kept. My advice, avoid the headache and stay away from these guys.
New York, New York
#294644
Show
Empire Today's reply to:

Empire Today, or tomorrow, maybe next week...

I had two appointments with Empire Today flooring and they never showed. The first time he claimed to be lost. I called at 9:30 the second time to find out when in the 9-11 range they may show and eventually found out he wasn't coming until 12. H eapparently didn't plan on calling me and wasn't sure he'd make it by then. Wasted a morning and time off work so I'm moving on to another company. I guess they're so cheap to make up for the lack of customer service. Don't waste your time with these guys...
New York, New York
#262105
Show
Empire Today's reply to:

Empire Today in New York, New York - Empire Carpet has no low price guarantee

On Empire Carpet's website, they claim to have a "Low Price Guarantee" where they guarantee they will "beat" a competitor's written estimate on a similar product and the estimate cannot be for a clearance items and a few other restrictions which don't apply to my situation. I had the Empire guy at my house a few days ago and had a written quote dated that same day from a big box store. Empire's estimate was MORE THAN DOUBLE their competitor (for Empire's cheapest carpet). When we showed the estimate to the Empire guy, he called his "boss" and found out the lowest price he could get for us and it was almost double. I asked why Empire claims to have a low price guarantee stated on the website and his only response was that he is not allowed to go lower than what his boss tells him. The written estimate met all of the requirements as detailed on their website but they do not honor their low price guarantee. But after reading the comments about the quality of Empire's carpets, I am glad we decided to go with one of their competitors.
New York, New York
#229038
Show

Empire Today Products and Services Reviews

Empire Today's reply to:

Empire Today is the worst - just take your bank account and burn it instead!

I had a tub liner and walls put up in my tenants bathroom. Since I had tenents living there and liners take 1 days to install and 24 hrs to wait, it was a perfect solution to update an older bathroom without telling my tenants to move out. They came, they installed, they destroyed! THey installed Dec of 2008, it looked so pretty I was really happy. The following week water was coming down through the ceiling below that bathroom where it has never done that before. I ripped my ceiling down since I was about to redo that bathroom anyway. I'm clueless on plumbing so all i saw was water coming down, called empire. They came, the guy blamed my tenants stating they took a shower before the 24 hrs and the caulk was no good on teh new drain. OK fine whatever they caulked it again and they decided to caulk it from the floor below also and not only did the guy caulk it but he put 3 inches of caulk on? I said whats that for he said to make sure nothing gets through just to be safe. Boy i'm an ***!! So i go ahead and have the bathroom which is right below the tenants bathroom redone. I put up special waterproof sheetrock and about a year later it was leaking a little from where the seems were. So i thought i went up there and caulked around the edges thinking it was that. Finally I couldnt take it any more cause it got worse and worse and I ripped down my brand new ceiling since the taping from the sheet rock was coming down at this point. It seemed that the sheetrock was holding tons of water in and it all came down. Whenever they took a shower it woudl poor into my new bathroom. I thought ok maybe my pipes have a leak etc. I never once blamed empire. Then the plumber came all I heard was oh *** and then he said he didnt want to touch it. He sai without going in the tenants apartment, you had a liner put up there didnt you. how did he know? he said he can see it clearly, its white. He then showed me the huge hole in my cast iron tube! he said the liner they made didnt fit your tube so instead of telling me, they cut the train of the tub to fit the liner. When you cut a castiron tub a chunk came out and then all this 3 inches of caulk was used to try and hold the water in. I call empire to explain since they covered it up!!! They said we will send someone out there for a fee. a fee? he said im out of my warantty, i said i understand that but this should not be part of that since this was pure negligence and a cover up! Of course i didnt notice until 2 years later, 3 inches of caulk held for the perfect amount of time past your warantty. So now I had estimates to replace the tub, and i thought ok maybe $1000. Well it seems its about 7000!!! why? well its not as easy to just take out an old cast iron tub and make a new one it in its place. THey said i need a new tub surrounding cause when teh tub comes out it will destroy the bottem part and wont match up when it ges back in and the same for my tiled floors, there may be a gap now. So this is a nightmare and basically Empire does nto return calls and when you call them to tell them they didnt return the call they put you on hold for 30 minutes, hoping you will hang up. Then they say its not our problem. So I consulted a lawyer and it seems it is their problem, but what a waste of time for me! I have to file, go to court and until them, i have to bath in my bathroomk with my tenants dirty bathwater! Be warned, if anythign goes wrong when empire installs any of their products, they will run and hide and not call you back!!!!
New York, New York
#222920
Show