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Empire Today's reply to:

Dear Betty, Thank you for making us aware of your concerns. We understand that we have since completed the installation. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#872130 Review #872130 is a subjective opinion of poster.
Tags
  • Flooring Product
Empire Today's reply to:

Empire Today - Flooring Review from New York, New York

Thank you for bringing your concerns to our attention. We understand your frustration at your installation not being completed, and we would like to help make things right for you. Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com so that we can follow up with you. Thank you.
Review
#705183 Review #705183 is a subjective opinion of poster.
Reason of review
Bad quality

Today 9/24/15 the installers from empire came out again, once again the work could not be completed. My journey started with empire in July still three visits later still no flooring.

This is absolutely the worst company I have ever had the chance to work or not work with. I would never recommend this company to anyone.

Empire Today's reply to:

Empire Today lied 3 times about missing appt.

Rene,
We’re disappointed that you were inconvenienced by your missed appointments. Your experience is not at all in line with the level of service we expect for our customers, and we understand your frustration. It’s our understanding that we’ve been in contact with you and scheduled a new appointment. Please don’t hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com.
Thank you.
Rebekah Clerk, National Customer Service Manager
Review
#421424 Review #421424 is a subjective opinion of poster.

Update by user Jun 22, 2013

They told me that the contractor was let go after this incident. I allowed them to send a company employee.

She gave me a good price so I am now waiting for installation. Will follw up when blinds are installed.

Original review posted by user Jun 20, 2013

I scheduled an appointment for a Monday for measuring for blinds and window treatments. They called on the morning of the appointment and cancelled for no reason and said they would come the following day.

The next day they called right before they were scheduled to arrive and said their car broke down. They scheduled for the following day. The next day again they called at the appointed time and they said they got lost and wanted to schedule for the following day. I cancelled!

Do they expect anyone to believe this BS?!!

Who would order anything from such unreliable people! STAY AWAY!

Empire Today's reply to:

Empire Today in New York, New York - Empire - does not stand behind their product/warranty

Thank you for making us aware of your concerns, Doug.

We understand that we’ve been in contact with you about the issues you’ve experienced and that we reached a resolution. Please don’t hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#389639 Review #389639 is a subjective opinion of poster.
Loss
$1483

Approximately 3 years ago we had carpet installed by empire carpet. Their salesman recommended thie particular carpet for a high traffic area.

It did not hold up...the carpet looks 2 to 3 times as old as it is. We called empire and for the past few weeks they have been sending people to our house and basically telling us it is normal wear and tear. We were told that there was a warrantee but empire does not stand behind it. Others that have looked at it claim that if they used a better padding it may have helped (of course we went with their recommended padding as well).

Although we have used empire in the past and recommended them to several others we are done with them as we feel cheated not only by thier recommendation but also by their customer service.

Empire Today's reply to:

Empire Today in New York, New York - Job corrupcion

We’re disappointed that you were not satisfied with your experience working as an independent contractor, as we always strive to create a positive work environment. We would be happy to discuss the concerns you have expressed here. Please contact our Human Resources department at 888-588-2315 ext. 3007.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#385735 Review #385735 is a subjective opinion of poster.

corrupcion por parte de los manager general y de instalacion para el cobro de dinero alos instaladores. y tambien la vinculacion de vendedores.

esto ocaciona enfrentamiento entre los instaladores que pagan y los que no, a esto hay que sumarle la oscura manipulacion de complaint para perjudicar y beneficiar segun el caso y muchas otras cosas las cuales empire talvez conozca. todos pagamos nuestro seguros permisos y taxes.no se el porque esta empresa permite estos hechos y a llegado a tanto que abusan *** practicas contra los emigrantes pues ellos conocen las devilidades en este sentido y asi presionar y perjudicar

Empire Today's reply to:

Empire Today in New York, New York - EMPIRE CARPET = unprofessional & disorganized

Erica, it’s disappointing that you were inconvenienced by your missed appointments. Whenever a problem arises, we always want to work with our customers to make things right. We understand that we’ve spoken to you about your concerns and have come to a resolution. If you have any additional questions, please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#301435 Review #301435 is a subjective opinion of poster.
Loss
$800

AWFUL, AWFUL EXPERIENCE!!!!!

i was given the run-around for a full week trying to get custom window blinds.

first, i scheduled an appt. the empire employee called me 20 mins before the appt window closed to let me know that he was having "car trouble" and would need to reschedule. i rescheduled for 3 days later...no show. no call. I called HIM and he told me that he was somewhere else and wouldn't be able to get to me then rudely told me to call the 1800#. so i did. i actually gave them another chance...sorry i did that.

i spoke to a cust service rep who told me on the phone that someone would be at my home betwn 2-4p the following business day. i got a confirmation email saying that my appt was actually btwn 10-12p. i had JUST hung up the phone with her. how can you mess that up?

wait....gets better. the appt day comes...NO ONE SHOWS UP! i was told by cust service that "they didn't know why" bc it was in the system. and blamed the local office. the following day, i called to find out what happened...the customer service rep apologized and got to me earlier than me expected window. i liked him and even put a deposit down on the blinds. he told me that someone would be at my house the next day to re-measure and place the order.

Next day - no one showed. no call. i actually had two more no-shows, reschedulings etc. after that before i finally threw in the towel. i asked for my money back and proceeded to cancel my order. it was THEN that my doorbell rang. It was the empire employee there to re-measure my window.

can't make this stuff up, folks.

DO NOT USE EMPIRE!!!!!!! there are plenty of other more reputable, professional and reliable companies. I will be using one of them.

Empire Today's reply to:

Empire Today in New York, New York - Empire Carpet is Unreliable

It’s disappointing to hear about the inconvenience of your missed sales appointment. We’d like to discuss this issue with you and hope that you’ll reconsider using us for your home improvement needs. We have attempted to contact you via email to resolve your concerns. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we’ll follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#295967 Review #295967 is a subjective opinion of poster.

We scheduled an appointment for the much advertised "free in-home estimate" by Empire Carpet and were given an appt the very next day for between 4 and 6pm. Empire Carpet was supposed to call us just before arriving.

Well, they never showed...and they never called either. My wife was pissed she wasted the time waiting around for them. When we called Empire Carpet again to inquire what happened, they promised to investigate and call us back. Guess what...they never did.

Somehow I am not surprised. All they wanted to do was book another appt, which we had no confidence would ever happen.

This is a very poorly run operation. Heads up.

Empire Today's reply to:

Do not sign on to sell for Empire Today in NY

We apologize if you felt you did not have a positive experience while working as an independent contractor. While we strive to create a positive atmosphere for all our contractors, misunderstandings can occur and we are happy to help address and resolve this issue. We have attempted to reach out to you via email regarding this issue. Please contact Erica Sanchez at 847-583-3007 or email esanchez@empiretoday.com to discuss your concerns further. Thank you.
Review
#294644 Review #294644 is a subjective opinion of poster.
Loss
$10

I signed up to selll for Empire Today in Feb 2010. I had a short training course and was "in the field" selling in a couple weeks. Support of the independent contractors selling for them is pitiful.

They assign many leads in NYC. If you work in the City they may promise to pay parking expense but do it only spottily and grudgingly. I submitted 3 months of expenses where I didn't get paid because I didn't supply all the info they wanted. They didn't inform me of the problem and neverf returned the incorrect expense claims so I could resubmit.

I worked very hard, sold a lot of carpet and floors, got paid pitifully little. Eventually (Jan 2011) they deactivated my ID, so I was fired, although I was an "independent agent". I returned the samples and am owed money for them. Still waiting.

Given the small size of apartments in NYC you really cannot make the company goals working there. They fire virtually everyone who works in NYC, particularly Manhattan. I was frequently promised leads in other areas (So I could make the goals and keep the job) but these promises were not kept.

My advice, avoid the headache and stay away from these guys.

Empire Today's reply to:

Empire Today, or tomorrow, maybe next week...

Todd, we’re truly sorry for your missed appointments and the inconvenience this may have caused you. We realize your time is valuable and it’s disappointing to hear about this as it is not how we expect our customers to be treated. We realize that the local market did speak with you recently and that you’ve already purchased with another company. In the future, if you have any further questions or concerns or would reconsider using us, you can call us any time at 888-588-2315 x4195 or email us at customersupport@empiretoday.com and we’ll follow back with you. Rebekah Clerk, National Customer Service Manager
Review
#262105 Review #262105 is a subjective opinion of poster.

I had two appointments with Empire Today flooring and they never showed. The first time he claimed to be lost.

I called at 9:30 the second time to find out when in the 9-11 range they may show and eventually found out he wasn't coming until 12. H eapparently didn't plan on calling me and wasn't sure he'd make it by then. Wasted a morning and time off work so I'm moving on to another company.

I guess they're so cheap to make up for the lack of customer service. Don't waste your time with these guys...

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Empire Today
333 Northwest Avenue
Northlake, Illinois 60164
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Empire Today's reply to:

Empire Today in New York, New York - Empire Carpet has no low price guarantee

Jessica, I’m disappointed that we weren’t able to meet your expectations regarding our Low Price Guarantee program, and I apologize if the conditions of the program weren’t clearly explained to you during your appointment. It’s my understanding that a member of our customer service team has reached out to you today and clarified the conditions of our price guarantee. If you have any further questions, please feel free to email me at customerupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#229038 Review #229038 is a subjective opinion of poster.
Loss
$800

On Empire Carpet's website, they claim to have a "Low Price Guarantee" where they guarantee they will "beat" a competitor's written estimate on a similar product and the estimate cannot be for a clearance items and a few other restrictions which don't apply to my situation.

I had the Empire guy at my house a few days ago and had a written quote dated that same day from a big box store.

Empire's estimate was MORE THAN DOUBLE their competitor (for Empire's cheapest carpet). When we showed the estimate to the Empire guy, he called his "boss" and found out the lowest price he could get for us and it was almost double. I asked why Empire claims to have a low price guarantee stated on the website and his only response was that he is not allowed to go lower than what his boss tells him.

The written estimate met all of the requirements as detailed on their website but they do not honor their low price guarantee.

But after reading the comments about the quality of Empire's carpets, I am glad we decided to go with one of their competitors.