State: New York Product: Empire Today Carpet Installation Clear all filters (6 of 87 reviews match)
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Empire Today's reply to:

Empire Today in Westbury, New York - Worst treatment ever!

Dear Michael,

In order to achieve our vision to become America’s first and best choice for installed flooring, we put forth the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands.

We thank you for bringing your concerns to our attention, and we’ll be in contact with you soon to discuss this matter further.

Thank you for your patience.
-ET Customer Support.
Review
#1055535 Review #1055535 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Cons
  • That they did not come the day they were supposed to
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I will try to keep this story short. I was told by my salesman, Tim Irvine, by phone, text, and email, that I would be a morning installation.

The installer would be there "between 9 and 9:30am." I live 90 minutes away from the job, and I have a 2 year old at home, so I asked my brother to meet the installers to approve of the materials and give them access to the building. I would show up later to approve of the job and write the check. They never showed. At 10am, I called the company.

I was told that I was set for an afternoon appt between 2 and 4pm. I insisted this was not the case. George Johnson, the installation coordinator, looked at the contract and confirmed that I had a morning install, but there was nothing he could do to remedy the situation. I asked my 75 year old mother to go wait for the installer at 2pm.

I would show up later to pay for the work, when my wife got home to care for the baby. At 4pm, when no-one had shown up, nor called, I told my mother to just leave. Later, someone from Empire called to tell me that the installer would not be showing up. My day was wasted.

My Mother's day was wasted. My brother was an hour late to get to work. Customer service is non existent, or just terrible. No communication between sales and install department.

No communication between company and customers.

My business is clearly not important to your company. I will spread the word to all my friends, fellow landlords, and other contractors that I work with...Empire treat their customers like dirt!!!!!!

Empire Today's reply to:

Empire Today in Schenectady, New York - THINK TWICE

Dear Yan,
We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish.
Your concerns are important to us, and we understand that we have spoken to you in regards to your concerns, and are currently working towards a solution. We will continue to follow up with you until your concerns are addressed.
Thank you.
-ET Customer Support
Review
#1050401 Review #1050401 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Cons
  • Lack of communication
  • Poor customer service
  • Job quality
Reason of review
Poor customer service
Preferred solution
Price reduction

NEVER AGAIN! If I could give negative 5 that would be the score they deserve.

Customer service non existing, calls never answered, and never returned. Installers barely speak English, so if you have any point to get across, good luck. unless you habla Espaniol. Installation day.

Arrived late. Removed old carpet and pad, never bothered to vacuum. Left staples in the sub-floor here and there, i can feel them when walking barefoot. Worked till after 9pm.

In the result: seams coming apart after one week. On the stairs they left 5mm gap between edge of the carpet and wall trim. Two different crews sent in after to fix things up, came and gone without doing a thing, well they took pictures and spoke on the phone in Spanish. Then informed me they can't do anything because they don't have carpet with them.

That happened TWICE.

42 days They coming back tomorrow, and promised third time is going to be a charm. Will update.

Empire Today's reply to:

Empire Today in Westbury, New York - Wrong carpet/ DAMAGED WALL'S

Dear Cara,

We’ve read your review, and regret the issues that occurred during your installation. We realize this has been a frustrating situation, and we want to help make things right for you. We will be contacting you shortly to discuss the situation and ensure that a solution is reached.

Thank you.
-ET Customer Support
Review
#993986 Review #993986 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Pros
  • Originally liked salesperson -
  • Being able to shop at home
Cons
  • Not resolving problems
  • Never use them again
Reason of review
Not as described/ advertised
Loss
$800
Preferred solution
re-do wrong carpet

EMPIRE SENT TWO GOON'S TO OUR HOME WHO COULDN'T SPEAK ENGLISH.BEFORE WE COULD STOP THEM FROM PUTTING THE WRONG CARPET DOWN IT WAS DOWN. I AM ON DISABILITY AND DIDN'T APPRECIATE THE DISRESPECT.I CAN SEE HOW PEOPLE ARE SO PISSED OFF THAT THEY JUST WANT THE WORKERS ?

OUT.DISGUISTING WAY TO DO BUISNESS.WE HAD THE SALESMAN BACK TO SEE THE DAMAGE ,HE APOLOGIZED AND TOLD US THE COMPANY WOULD TAKE CARE OF IT,TO NO AVAIL !

THIS IS A TERRIBLE WAY TO RUN A COMPANY AND I WILL MAKE SURE EVERYONE I KNOW OR COME IN CONTACT WITH KNOWS HOW BAD THIS CO. OPERATES.

Dear Amber, We sense your frustration and are disappointed to hear that you feel this way. We understand that we have addressed your concerns. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Review
#940090 Review #940090 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Empire Today's reply to:

Empire Today in Bronx, New York - Most Awful Costumer Service I Have Ever Seen In My Life

Dear Customer,
We understand your frustration at the issues that occurred throughout your experience. We never want our customers to be disappointed in our services, and we would like to know more about your experience. Unfortunately, we cannot locate your account with the information posted here. Please message us at customersupport@empiretoday.com with your account information, so that we can follow up with you.
Thank you.
Review
#891685 Review #891685 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Reason of review
Poor customer service

Although Empire Today has great deals for carpeting and flooring their costumer service was absolutely horrendous. They called Friday to confirm our carpeting installation and said that they would call Saturday between 7am and 9am to tell us when they would install the carpet.

9:30 passed by and I was very confused why they didn't call. So we called costumer service and were on hold for a half hour, only to find out that they didn't have the carpet. They said that they would call back to find out more but another 2 hours went by and there was still no call. I called customer service again another person answered and said that he could reschedule our installation but no one knew if they even had the carpet.

At this point I was so angry and frustrated, I tried calling our sales consultant but he wouldn't answer so I drove to the place.

Long story short I 100% wouldn't go to this place, I would stick to locally owned businesses that actually give respect to their customers.

Empire Today's reply to:

Empire Today - Carpet Installation Review from Yonkers, New York

Thank you for bringing your concerns to our attention. We would like to know more about the issues that occurred with your installation and help make things right, but unfortunately, we are not able to locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com so that we can follow up with you. Thank you.
Review
#781297 Review #781297 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Reason of review
Poor customer service

This is the worst company ever! Do not use!

They should be put out of business!

They did nothing they said they would!

Didn't have enough carpet and not even the right carpet. Put stop on the cheek so I would sill have my $5000.00 the SOB'S turn it over to collection.