State: New York Product: Empire Today Carpet Installation Clear all filters (6 of 86 reviews match)
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Empire Today's reply to:

Empire Today - Worst treatment ever!

I will try to keep this story short. I was told by my salesman, Tim Irvine, by phone, text, and email, that I would be a morning installation. The installer would be there "between 9 and 9:30am." I live 90 minutes away from the job, and I have a 2 year old at home, so I asked my brother to meet the installers to approve of the materials and give them access to the building. I would show up later to approve of the job and write the check. They never showed. At 10am, I called the company. I was told that I was set for an afternoon appt between 2 and 4pm. I insisted this was not the case. George Johnson, the installation coordinator, looked at the contract and confirmed that I had a morning install, but there was nothing he could do to remedy the situation. I asked my 75 year old mother to go wait for the installer at 2pm. I would show up later to pay for the work, when my wife got home to care for the baby. At 4pm, when no-one had shown up, nor called, I told my mother to just leave. Later, someone from Empire called to tell me that the installer would not be showing up. My day was wasted. My Mother's day was wasted. My brother was an hour late to get to work. Customer service is non existent, or just terrible. No communication between sales and install department. No communication between company and customers. My business is clearly not important to your company. I will spread the word to all my friends, fellow landlords, and other contractors that I work with...Empire treat their customers like dirt!!!!!!
Westbury, New York
Product
Empire Today Carpet Installation
#1055535
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Empire Today's reply to:

Empire Today - THINK TWICE

NEVER AGAIN! If I could give negative 5 that would be the score they deserve. Customer service non existing, calls never answered, and never returned. Installers barely speak English, so if you have any point to get across, good luck. unless you habla Espaniol. Installation day. Arrived late. Removed old carpet and pad, never bothered to vacuum. Left staples in the sub-floor here and there, i can feel them when walking barefoot. Worked till after 9pm. In the result: seams coming apart after one week. On the stairs they left 5mm gap between edge of the carpet and wall trim. Two different crews sent in after to fix things up, came and gone without doing a thing, well they took pictures and spoke on the phone in Spanish. Then informed me they can't do anything because they don't have carpet with them. That happened TWICE. 42 days They coming back tomorrow, and promised third time is going to be a charm. Will update.
Schenectady, New York
Product
Empire Today Carpet Installation
#1050401
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Empire Today's reply to:

Empire Today - Wrong carpet/ DAMAGED WALL'S

EMPIRE SENT TWO GOON'S TO OUR HOME WHO COULDN'T SPEAK ENGLISH.BEFORE WE COULD STOP THEM FROM PUTTING THE WRONG CARPET DOWN IT WAS DOWN. I AM ON DISABILITY AND DIDN'T APPRECIATE THE DISRESPECT.I CAN SEE HOW PEOPLE ARE SO PISSED OFF THAT THEY JUST WANT THE WORKERS ? OUT.DISGUISTING WAY TO DO BUISNESS.WE HAD THE SALESMAN BACK TO SEE THE DAMAGE ,HE APOLOGIZED AND TOLD US THE COMPANY WOULD TAKE CARE OF IT,TO NO AVAIL ! THIS IS A TERRIBLE WAY TO RUN A COMPANY AND I WILL MAKE SURE EVERYONE I KNOW OR COME IN CONTACT WITH KNOWS HOW BAD THIS CO. OPERATES.
Westbury, New York
Product
Empire Today Carpet Installation
#993986
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Dear Amber, We sense your frustration and are disappointed to hear that you feel this way. We understand that we have addressed your concerns. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Saratoga Springs, New York
Product
Empire Today Carpet Installation
#940090
Dear Customer, We understand your frustration at the issues that occurred throughout your experience. We never want our customers to be disappointed in our services, and we would like to know more about your experience. Unfortunately, we cannot locate your account...
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Bronx, New York
Product
Empire Today Carpet Installation
#891685
Thank you for bringing your concerns to our attention. We would like to know more about the issues that occurred with your installation and help make things right, but unfortunately, we are not able to locate your account with the information posted here. Please send...
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Yonkers, New York
Product
Empire Today Carpet Installation
#781297