State: New York Clear all filters (65 of 868 reviews match)
filters
State:
City:
Show
Product:
Show
Empire Today's reply to:

Empire Today in Westbury, New York - Worst treatment ever!

I will try to keep this story short. I was told by my salesman, Tim Irvine, by phone, text, and email, that I would be a morning installation. The installer would be there "between 9 and 9:30am." I live 90 minutes away from the job, and I have a 2 year old at home, so I asked my brother to meet the installers to approve of the materials and give them access to the building. I would show up later to approve of the job and write the check. They never showed. At 10am, I called the company. I was told that I was set for an afternoon appt between 2 and 4pm. I insisted this was not the case. George Johnson, the installation coordinator, looked at the contract and confirmed that I had a morning install, but there was nothing he could do to remedy the situation. I asked my 75 year old mother to go wait for the installer at 2pm. I would show up later to pay for the work, when my wife got home to care for the baby. At 4pm, when no-one had shown up, nor called, I told my mother to just leave. Later, someone from Empire called to tell me that the installer would not be showing up. My day was wasted. My Mother's day was wasted. My brother was an hour late to get to work. Customer service is non existent, or just terrible. No communication between sales and install department. No communication between company and customers. My business is clearly not important to your company. I will spread the word to all my friends, fellow landlords, and other contractors that I work with...Empire treat their customers like dirt!!!!!!
Westbury, New York
#1055535
Show
Empire Today's reply to:

Empire Today in Schenectady, New York - THINK TWICE

NEVER AGAIN! If I could give negative 5 that would be the score they deserve. Customer service non existing, calls never answered, and never returned. Installers barely speak English, so if you have any point to get across, good luck. unless you habla Espaniol. Installation day. Arrived late. Removed old carpet and pad, never bothered to vacuum. Left staples in the sub-floor here and there, i can feel them when walking barefoot. Worked till after 9pm. In the result: seams coming apart after one week. On the stairs they left 5mm gap between edge of the carpet and wall trim. Two different crews sent in after to fix things up, came and gone without doing a thing, well they took pictures and spoke on the phone in Spanish. Then informed me they can't do anything because they don't have carpet with them. That happened TWICE. 42 days They coming back tomorrow, and promised third time is going to be a charm. Will update.
Schenectady, New York
#1050401
Show
Empire Today's reply to:

Empire Today in Westbury, New York - Wrong carpet/ DAMAGED WALL'S

EMPIRE SENT TWO GOON'S TO OUR HOME WHO COULDN'T SPEAK ENGLISH.BEFORE WE COULD STOP THEM FROM PUTTING THE WRONG CARPET DOWN IT WAS DOWN. I AM ON DISABILITY AND DIDN'T APPRECIATE THE DISRESPECT.I CAN SEE HOW PEOPLE ARE SO PISSED OFF THAT THEY JUST WANT THE WORKERS ? OUT.DISGUISTING WAY TO DO BUISNESS.WE HAD THE SALESMAN BACK TO SEE THE DAMAGE ,HE APOLOGIZED AND TOLD US THE COMPANY WOULD TAKE CARE OF IT,TO NO AVAIL ! THIS IS A TERRIBLE WAY TO RUN A COMPANY AND I WILL MAKE SURE EVERYONE I KNOW OR COME IN CONTACT WITH KNOWS HOW BAD THIS CO. OPERATES.
Westbury, New York
#993986
Show
Dear Kimberly, We regret that your experience had a rocky start, but are aware that you were satisfied with your final installation. If you continue to have questions or concerns regarding your floor, please contact us at customersupport@empiretoday.com. Thank you.
Read more
Woodmere, New York
#949673
Empire Today's reply to:

Empire Today in Brooklyn, New York - Have chosen differently

The installer came installed the carpet went great. Went to install bathroom and kitchen and told me I was sold incorrect flooring he could not do the job. The installer was GREAT. Then after having given the sales rep $2600 cash and job being done before 2:00pm the installer was sent back to get $1700+ from me. The person on the other end of the phone was very unprofessional talking to me about money that was clearly already given to empire. All this while dealing with my mothers death the day after order was placed put so much added stress. HORRIBLE BUSINESS PRACTICE. WILL NEVER DEAL WITH THEM AGAIN NOR RECOMMEND THEM!!!!!!!
Brooklyn, New York
#942370
Show
Dear Amber, We sense your frustration and are disappointed to hear that you feel this way. We understand that we have addressed your concerns. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
Read more
Saratoga Springs, New York
#940090
Dear Kimberly, We regret that your experience had a rocky start, but are aware that you were satisfied with your final installation. If you continue to have questions or concerns regarding your floor, please contact us at customersupport@empiretoday.com. Thank you.
Read more
Woodmere, New York
#935072
Hello, Your review was posted to Empire Today, LLC. We do not sell or care for drapes, so we feel this may not be intended for us. If your review above is associated with our company please email your contact information to customersupport@empiretoday.com so we may...
Read more
Bellmore, New York
#911763
Dear Customer, We understand your frustration at the issues that occurred throughout your experience. We never want our customers to be disappointed in our services, and we would like to know more about your experience. Unfortunately, we cannot locate your account...
Read more
Bronx, New York
#891685

Empire Today Products and Services Reviews

Dear Customer, Customer satisfaction is a priority to us, and we sincerely regret that your initial experience was not a positive one. Please direct any remaining questions or concerns to customersupport@empiretoday.com and will follow up with you shortly. Thank you....
Read more
Setauket-East Setauket, New York
#882319