State: New Jersey City: Ringwood Product: Empire Today Estimate Clear all filters (1 of 50 reviews match)
Empire Today's reply to:

Empire Today - last minute cancellation

I have read your post from a couple of years ago and apologize for having to reschedule your appointment. As we are continually trying to improve our level of customer service, I would like to follow back with you. I understand your concerns - your time is valuable and it was frustrating to have to plan for another time to meet with our representative. I know some time has past since your post, but if you are able to contact me I would like to learn more about your experience. I can be reached via email at or by phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
#132434 Review #132434 is a subjective opinion of poster.
Empire Today Estimate

Without going into a long-winded story about Empire Today, I will give the basic rundown. I scheduled a time during the day for a technician to measure windows and give an estimate for plantation shutters. At ten minutes before the end of the 2-hour window appointment time that I was given, I was called to say that the company had to cancel and re-schedule my appointment time.

I told them that if I ran a business that way, I would soon be out of business. Needless to say, I did not reschedule another time, and will go with a different company from which to purchase and install the shutters.

I encourage any reader to consider doing the same, and to beware of Empire Today.