State: New Jersey City: Newark Product: Empire Today Estimate Clear all filters (2 of 50 reviews match)
filters
State:
City:
Product:
Empire Today's reply to:

Empire Today in Newark, New Jersey - Never showed up for estimate

We truly apologize for any inconvenience caused by your missed sales appointment. We do know your time is valuable and that is why we offer our convenient Shop-at-Home service. It's disappointing to hear you weren't given the chance to experience this, as it is the only way that our customers are able to see our wide selection of quality, name-brand product. We'd like the chance to reach out to you to learn more so we may follow back with the local market and sales representative involved and to see if you might reconsider using us for your home improvement needs. If you'd be willing to speak with us, please send your contact information to customersupport@empiretoday.com or call us at 888-588-2315 x4195.

Rebekah Clerk, National Customer Service Manager
Review
#267176 Review #267176 is a subjective opinion of poster.
Service
Empire Today Estimate

I called for an estimate, they made an appointment for me. I waited around all day, then they called and said they couldn't make it that day.

I rescheduled and then the guy NEVER showed up. I took off work to wait for this guy. I called to find out where he was, I thought maybe he was running late. They told me the guy who was supposted to do my estimate was OFF that day and I had to reschedule the estimate.

I took off work! I was mad!!

I told them NO, I can't reschedule again!! -- I wouldn't use them!!!!

Empire Today's reply to:

Empire Today in Newark, New Jersey - Salesman doubled the price

Mr. Newmark, as a member of the Customer Service Management Team for Empire, I wanted to let you know that we review each and every concern that is brought to our attention. I apologize that that the experience didn’t meet you expectations. Customer satisfaction is extremely important to us. If possible, I would like if you could contact a member of our team to discuss your concerns so we can provide you a resolution, please feel free to email us at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. There are many factors that determine our fully installed price estimate such as; the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. Empire will honor any price estimate for 30-days in addition, we offer a Low Price Guarantee - we'll beat any competitive offer, guaranteed. Rebekah Clerk, National Customer Service Manager.
Review
#184552 Review #184552 is a subjective opinion of poster.
Service
Empire Today Estimate

On April 16, 2010 I called Empire Carpet to schedule a free in-home estimate. Tilal Osman, Sales Representative came to my home on April 19, 2010 and measured the basement area that we wanted carpeted. I explained that we wouldn't do it for about a month, since were getting our basement waterproofed first. We picked the carpet, and he gave me a quote of $1900. I was ready to sign the contract then, but he said, "why don't you think about it overnight, then call me in a day or two and I'll bring the contract to you." He didn't give me anything in writing. I called the next day, but he didn't return my call. Over the next month, I called a couple of time, but he said that he'll wait to come till a few days we want it installed.

I called him again on May 25th, and set up for him to come on May 27th. Tilal Osman came to my house and asked for the paper quote that he gave me. I explained that he hadn't given me anything in writing. I told him the quote he told me. He said that when he came there was a special going on and the price that he said was only if I signed that night (quite contrary from what he said on April 19th). He went back downstairs to measure again. He came up, and told me that it would be $3200. I explained that this was much higher than what he originally quoted me. He said, "It's so big, there is no way we could do it for that price." I asked him to leave. He kept arguing with me, and wouldn't leave until I threatened to call the police.