State: New Jersey Product: Empire Today Laminate Flooring Clear all filters (1 of 17 reviews match)
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Empire Today's reply to:

Empire Today in Toms River, New Jersey - Still no word on my laminated floor

Dear Linda,
We are disappointed to read that your initial experience did not meet your expectations. It is our understanding that we have offered a fair solution to your concerns. If you have further questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#745114 Review #745114 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Cons
  • Not returning calls
  • Poor follow up on installation
  • Job quality
Reason of review
Poor customer service

Update by user Jan 03, 2016

They finally called and said that I would only have to pay 50% to have all new That tells you right there they are wrong If they would have put a moisture barrio down we wouldn't have this problem so I enjoyed the holiday and now Im taking them to small claims court Three different contracted said they would sign a statement for me so let you know how it goes

Original review posted by user Dec 04, 2015

Talk to Dianna was told they were going to send a inspector out which they did but have heard nothing from them I am getting tired of the run around I want my floor fixed I have dealt with Empire for along time but never had this lousy of service When you try to call they wont give you a direct number and you are put on hold forever but if you are placing a order they are Johnny on the spot