State: New Jersey Product: Empire Today Flooring Clear all filters (6 of 115 reviews match)
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Empire Today's reply to:

Empire Today in Lafayette Township, New Jersey - Thoroughly Disgusted

Dear Mary,
Your satisfaction is important to us, and we understand that we've addressed your concerns. For future questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#811794 Review #811794 is a subjective opinion of poster.
Product
Empire Today Flooring
Cons
  • Sales person tactics
  • Horrible customer service
  • Way the installation went and the end product
Reason of review
Pricing issue
Tags
  • Buy1 Get2 Room Free

We are dealing with very similar issue. I wish I had been there when the sales (***) man arrived.

My son explained that he called about the half off on floor and installation promotion. Wanted to pay no more than $2.00 sq/ft for laminate ( figured he would get a $4.00 sq/ft product due to the promotion. While he should have paid more attention to the final number he was preoccupied with his infant son and his dog and the *** man kept telling him about the great floor he was giving him and that he would "take care if him" - he took care of him alright - nothing but a scammer. Luckily the installation was completely *** so my son contacted me after trying to get someone to help help at Empire.

Did I mention that the contract was written up without any price break down on Wednesday and first thing Thursday morning guys came to install. If anyone ever feels the need to use these liars insist on getting a complete break down of costs and compare against the same flooring at other reputable flooring companies. Don't make make the mistake of allowing them to rush you through and push low grade laminates on you - especially not at pricing for solid wood fully finished thick flooring! We are hoping to get the two small rooms of flooring removed but though promised a call back by yesterday have not yet received a call today and it is now 3:50.

They close at 5. Bottom line - there are much better places to purchase flooring.

Use your local flooring people - people that have a good reputation in your area. Not this scam outfit!

Empire Today's reply to:

Empire Today in Hoboken, New Jersey - Pricing scam

Dear Mary,
Your satisfaction is important to us, and we understand that we've addressed your concerns regarding your postings. For future questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#809544 Review #809544 is a subjective opinion of poster.
Product
Empire Today Flooring
Cons
  • Misleading
  • Not returning calls
  • Half price sale is a scam
Reason of review
Quality - Pricing Scam
Loss
$4027
Preferred solution
Full refund

My son had Empire come in to provide an estimate for flooring for our townhouse based on the 50% off on flooring & installation promotion currently running. He told the salesman he needed to pay no more than $200 sq ft which should have been fine - would have allowed him to get a floor normally priced at $4.00 Sq/FT now for only $2.00 Sq/Ft. The installation which runs $2.00 Sq/Ft at all other reputable flooring places would also be 50% off and now $1.00 Sq/FT.

What happened was anything but - while my son should have calculated the math, he was busy with his infant son while the man was there and the salesman told him he was providing flooring at that price and that he would "take care of him" etc.

What was he charged for 443 Sq/FT of low end laminate??? - $4027.48 - about $9.10 Sq/FT.

The installation occurred the very next day and was not properly done -that is when my son contacted me about this and realized the rip off. The salesman said that if the subfloor needed fixing that would be at an additional cost. Josh said ok. The installers arrived - one did not speak English at all and the other only slightly so there was very little dialogue - nothing about the subfloor. The laminate was installed and in places in squeaks and is like a trampoline. The quarter round is not the white glass requested on listed on the paperwork and they installed the quarter round over the heating vents. Additionally this laminate is of extremely poor quality. The salesman said the laminate is great with spills, pet accidents etc in response to my son's question about this (he has a pitbull & an infant son) the few rods that the installer did say was that any spills had to be wiped up immediately or the laminate will separate. This is not at all what we were told we were sold. We have made about 9 calls so far to various people. Christian from he Hackensack store installation dept came out Friday and thought the floor was good and kept telling us that they don't do anything with subfloors. Does Empire just install floors over bad subfloors? We are not in the flooring business - how do we know what is ok and what is not.

At this point we just want this flooring taken out and a full refund issued so we can purchase good flooring elsewhere - a reputable flooring company that is honest. I am now on hold over 10 minutes again for the 12?13? time between my calls and my son's calls. I am so done with Empire !!!!

Empire Today's reply to:

Empire Today - Flooring Review from Beachwood, New Jersey

Dear Jenna,
We were disappointed to hear that your product was not meeting your expectations, but understand that we have since completed an inspection and discovered the root of your concerns. For future questions, you may contact us at customersupport@empiretoday.com.
Thank you.
Review
#732048 Review #732048 is a subjective opinion of poster.
Product
Empire Today Flooring
Reason of review
Bad quality

Buyer Beware don't Buy from Empire Today!

Six months ago I purchased my first home 1 month before I was due to give birth to my first child and wanted everything done before my baby arrived.

I purchased 1,200 SF of Laminate Flooring from "Empire Today" to the total of $14,000 for my new home. (I'm still trying to figure out where the 1/2 price discount was applied, at $11.66 / sf. Wow!)

My sales representative Terry in the NJ area swore to me that their laminate flooring was high quality and is treated with a protective coating to make it resistant to scratches.

Terry also made the claim,

"Its so durable you could take a screw driver to floor and it will not scratch".

Being pregnant at the time, I knew I needed something very durable to hold up kids and baby toys. Well 6 months later there are scratches everywhere.

I was very careful to install felt pads under all of my furniture so it wouldn't  scratch the floor. The reality is any thing that rests on the floor even a plastic baby walker will scratch the floor. I cant even keep a plastic kitchen trash can on the floor because it scratched the floor.

At this point I'm afraid to get a family dog because the flooring is such LOW quality that the dogs nails will scratch the floor.

After having a service rep from Empire come and inspect my flooring, Empire said there was nothing wrong with the floor and there was nothing they would do to resolve the issue.

I'm so furious "Empire Today" will not stand behind their product and is refusing to do nothing for me.

Please avoid Empire Today Flooring, don't get ripped off by this company. There is NO customer support from this Company what so ever.

If I had done my research I would have realized after reading all of the customer complaints on the Web

Empire Today is not a company I should have done business with.

Here is a sampling, just to pick a few.

http://www.consumeraffairs.com/homeowners/empire-today.html

http://mythreecents.com/reviews/empire-today

http://www.ripoffreport.com/r/Empire-Today/nationwide/Empire-Today-Empire-Laminate-Flooring-Estimate-Internet-Nationwide-1066930

I hope this helps the next person looking for flooring. Do not purchase from Empire Today, tomorrow or ever!

Empire Today's reply to:

Empire Today Stinks

Carlene, I’m very sorry to hear about the issues you’ve experienced with your product. Customer satisfaction is a top priority for us, which is why we work with customers that experience concerns with their product or installation. It’s my understanding we’ve reached out to you and were able to reach a resolution and that our service manager followed back with you today. If you have any questions or concerns, I would be happy to follow back with you directly. You can reach me via email at customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#244772 Review #244772 is a subjective opinion of poster.
Product
Empire Today Flooring

Empire today is not returning calls and refusing the fix laminate floor buckling. We had them out to fix one area which we were told was the installers fault.

We agreed to put transitions in under the bedroom doors to save empire money and not having to redo the whole condo living room. We did not want this but were told that they would redo the kitchen buckling no matter what the issue was. They came, fixed the hallway and then told us they are not doing the kitchen due to high moisture readings. Never heard of such a thing.

We had a cabinet fixed under the sink and asked the guy if there is moisture and he said not at all.

We do not pour water on our floors so they are full of ***. Orlando from the NJ office is horrible...we are now filing a lawsuit.

Empire Today's reply to:

Empire Today waste of money

Rafael, I apologize for the problems you’ve had with your product. We want you and all of our customers to be satisfied with their home improvements. It’s my understanding that we spoke to you yesterday and that currently we’re working on a resolution with you. If you have any further questions or concerns please feel free to call me at 888-588-2315 x4195 or send me an email at customersupport@empiretoday.com. Rebekah Clerk, National Customer Service Manager
Review
#240628 Review #240628 is a subjective opinion of poster.
Product
Empire Today Flooring
Loss
$3200

Update by user Aug 07, 2011

Iam now very pleased with Empire Today. They have contacted me and my problem has been resolved to my satisfaction. They have made me a happy customer and recent service was great.

Original review posted by user May 31, 2011

Please never purchase anything from this horrible & dishonest company!! We are a young struggling couple that wanted nothing but the best for our floor renovation but instead got garbage.

After taking consultant advice, which promised us "this was best floor that could withstand almost anything" we purchased "scratch-free" flooring. But not even after 24hours installation floor was chipped. After one-month borders started to break and it hasn't even been 1yr since we purchased and we have scratches, dents & chips everywhere. We take EXTREMLY good care of flooring because we own and want it to last but unfortunately even with specific instructions from company itself on how-to care for floors, it has been nothing but a disappointment.

I've never move any furniture around & I even ask my guest to remove shoes and I STILL find new scratches!

After several complaints, they sent an inspector, which "claimed" that we caused damage to floors. The experience with Empire Today has been nothing more but upsetting and waste of my money.

Empire Today's reply to:

Empire today has poor quality flooring

I would like the opportunity to speak with you regarding the information that you provided in your recent post, unfortunately, I'm not able to locate your contact information in our system based on the details that were provided. Empire does offer a one year installation warranty and each of our products comes with manufacturer warranties. I understand based on the information that we did also have an independent third party inspect the floor. I would like the opportunity to review the inspection report and the information that we have on file. Once that is completed, we can then discuss the details and hopefully determine a mutual resolution. My contact information is customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk,National Customer Service Manager.
Review
#194266 Review #194266 is a subjective opinion of poster.
Product
Empire Today Flooring

I purchased a laminate floor in August of 2009. 7 months later we called to complain about warping and separating on the seams.

Empire sent out a third party company to look at the floor. They said it was our fault even though we do not have pets and followed their cleaning instructions. I am afraid of how horrible this floor will look 5 years from now. I feel like I wasted $5000!!!

we took excellent care of the floor and after less than a year it is damaged, Empire will not stand behind their product and keep giving us a run around.

Do not buy anything from Empire today!!!!