State: New Jersey Product: Empire Today Estimate Clear all filters (9 of 50 reviews match)
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Empire Today's reply to:

Empire Today in Moorestown Township, New Jersey - Awful Experience!

Dear Lauren,
We strive to leave a positive impression during our sales appointments and regret that this was not the case. We understand that we have spoken to you in regards to your concerns. For future inquiries please contact us at customersupport@empiretoday.com .
Thank you.
Review
#936240 Review #936240 is a subjective opinion of poster.
Service
Empire Today Estimate
Cons
  • Salesman
Reason of review
Poor customer service
Preferred solution
Price reduction

My husband and I recently moved into our first home and were looking to replace the carpet in our spare bedroom. We are absolutely appalled by service that we received from the man who came into our home to give us an estimate.

Never should a customer be uncomfortable in their own home. While giving an estimate for the one bedroom, the man, who appeared to have been drinking before coming to our home, was walking into other bedrooms in our home that were not being carpeted, lounging on our bed, etc. He then proceeded to say comments to us such as "why did you wait to make an appointment so late", "I've got dinner home waiting for me", and "I've had enough fun here tonight". Additionally, my husband and I wanted to discuss our options over night and get back to the man the following day about our purchase.

That is when we were told that we were not able to call him back tomorrow and our business was not worth his $20 commission. He proceeded to tell us angrily that he only makes 4% commission. If we were interested he told us that he would not help us and that we would have to call empire and they could send someone else to our home. As he laughed and packed up his things, he angrily ripped up the tax form and threw it on my kitchen table.

Still being the people who we are, my husband asked to help him carry out his carpet samples when he was told no. He then slammed my front door, flew out of my driveway, and sped down the road. Immediately, I called the corporate office where I was told that his manager would be giving me a call. After three days of not hearing from someone, I called the office again.

I finally received a phone call five days later from his store manager.

We are very disappointed with the service that we received from Empire and can only hope that by telling other individuals, Empire will not have the opportunity to treat others the way that we were treated.

Empire Today's reply to:

Empire Today - Estimate Review from Newton, New Jersey

Dear Customer,
We realize that your time is valuable, and we regret that you were inconvenienced by missed appointments. We would like to help make things right for you, but unfortunately, we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com so that we can follow up with you.
Thank you.
Review
#842289 Review #842289 is a subjective opinion of poster.
Service
Empire Today Estimate
Reason of review
Poor customer service

Suck so unprofessional! Canceled in home estimate 3 times made up three diff excuses each time!

I gave up!

Empire Today's reply to:

Empire Today in Newark, New Jersey - Never showed up for estimate

We truly apologize for any inconvenience caused by your missed sales appointment. We do know your time is valuable and that is why we offer our convenient Shop-at-Home service. It's disappointing to hear you weren't given the chance to experience this, as it is the only way that our customers are able to see our wide selection of quality, name-brand product. We'd like the chance to reach out to you to learn more so we may follow back with the local market and sales representative involved and to see if you might reconsider using us for your home improvement needs. If you'd be willing to speak with us, please send your contact information to customersupport@empiretoday.com or call us at 888-588-2315 x4195.

Rebekah Clerk, National Customer Service Manager
Review
#267176 Review #267176 is a subjective opinion of poster.
Service
Empire Today Estimate

I called for an estimate, they made an appointment for me. I waited around all day, then they called and said they couldn't make it that day.

I rescheduled and then the guy NEVER showed up. I took off work to wait for this guy. I called to find out where he was, I thought maybe he was running late. They told me the guy who was supposted to do my estimate was OFF that day and I had to reschedule the estimate.

I took off work! I was mad!!

I told them NO, I can't reschedule again!! -- I wouldn't use them!!!!

Empire Today's reply to:

Empire Today strikes again

Ms. Shapiro, I was able to locate your account information in our system and understand that we are working with you on a resolution. Customer satisfaction is important to Empire and we are taking your concerns very seriously. Empire stands by its products and installation. We work with name-brand manufactures to provide quality products to fit the needs of our customers. If a problem does arise with either the product or installation we do sometimes send a third-party inspection company out to look at the flooring and help diagnose the issue. If you would like to speak with me directly regarding your concerns, please feel free to contact me at customersupport@empiretoday.com or call 888-588-2315, ext. 4195. Rebekah Clerk, National Customer Service Manager
Review
#196257 Review #196257 is a subjective opinion of poster.
Service
Empire Today Estimate

I had Empire Today come to my home for an estimate on flooring. The salesman suggested laminate.

I explained that my husband and I both work and we have two small dogs. We might be gone for 8 or 9 hours. What if there's an accident. Salesperson said and I quote "no problem at all, spills of all kinds wipe right up".

We asked again, are you sure. Response, "yes, positive". less than a year old and we notice the floor is lifting. They send a person to inspect.

Of course by now, you know the end of the story. They will not do anything. The dog had an accident and the floor is ruined. I called and called and got Tim Sherwin who said he's a manager for Customer Service.

He calls with a "restricted" number. Is he afraid of something? And he is rude and condescending like all the other reviewers have commented. He even told me to "have a nice day" before he hung up on me.

So, here's the scoop. I have written to the CEO, Steve Silvers, The Office of the Atty General for NJ and Channel 7.

I will not give up until I get my money back from these liars, who cheat innocent, hard working people who just want their homes to look nice. They lie and the best of all is I went to the manufacturer's website and it said the flooring they sold me is meant for "small office spaces with less traffic"..they put it in my entrance way where everyone in the world comes and goes...DO NOT BUY FROM THEM

Empire Today's reply to:

Empire Today in Newark, New Jersey - Salesman doubled the price

Mr. Newmark, as a member of the Customer Service Management Team for Empire, I wanted to let you know that we review each and every concern that is brought to our attention. I apologize that that the experience didn’t meet you expectations. Customer satisfaction is extremely important to us. If possible, I would like if you could contact a member of our team to discuss your concerns so we can provide you a resolution, please feel free to email us at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. There are many factors that determine our fully installed price estimate such as; the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. Empire will honor any price estimate for 30-days in addition, we offer a Low Price Guarantee - we'll beat any competitive offer, guaranteed. Rebekah Clerk, National Customer Service Manager.
Review
#184552 Review #184552 is a subjective opinion of poster.
Service
Empire Today Estimate

On April 16, 2010 I called Empire Carpet to schedule a free in-home estimate. Tilal Osman, Sales Representative came to my home on April 19, 2010 and measured the basement area that we wanted carpeted. I explained that we wouldn't do it for about a month, since were getting our basement waterproofed first. We picked the carpet, and he gave me a quote of $1900. I was ready to sign the contract then, but he said, "why don't you think about it overnight, then call me in a day or two and I'll bring the contract to you." He didn't give me anything in writing. I called the next day, but he didn't return my call. Over the next month, I called a couple of time, but he said that he'll wait to come till a few days we want it installed.

I called him again on May 25th, and set up for him to come on May 27th. Tilal Osman came to my house and asked for the paper quote that he gave me. I explained that he hadn't given me anything in writing. I told him the quote he told me. He said that when he came there was a special going on and the price that he said was only if I signed that night (quite contrary from what he said on April 19th). He went back downstairs to measure again. He came up, and told me that it would be $3200. I explained that this was much higher than what he originally quoted me. He said, "It's so big, there is no way we could do it for that price." I asked him to leave. He kept arguing with me, and wouldn't leave until I threatened to call the police.

Empire Today's reply to:

Empire Today in Edison, New Jersey - Do Not Trust Empireday Carpet.

As a member of the Customer Service Management Team, we apologize for the problems you experienced with your appointments. We know our customers are very busy and we take the appointments very seriously. I would like to opportunity to speak with you further and follow up with the sales representatives involved. Since we do not have your contact information, would you please contact me directly? Please feel free to email me at customersupport@empiretoday.com or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Review
#147978 Review #147978 is a subjective opinion of poster.
Service
Empire Today Estimate

The Agent never showed up to provide us the estimate even though we re-scheduled 3 different times on 3 different days. They really pissed me off on Saturday, Monday and Tuesday nights.

I will not trust their carpetting services even they offer me free of cost.

I called back each time to the call center and they tried to contact Agent and left him messages but he never showed up at the address and he never bothered to call me.

I gave them 3 chances but too bad, they really need to find agents/sales people who are really reliable and responisble. I will never rrecommend to anyone.

Empire Today's reply to:

Empire today, never again

We apologize that you and your husband did not have a positive experience with your in-home estimate and installation appointment. There are many factors that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, etc. I have read your comment and it seems like we were not able to meet the expectations set forth during your sales appointment. We should have had someone haul away your old carpet for you and return your furniture to the way it was prior to installation. Empire stands by our products and installation and want to work with you to make things right. I would like if you could contact me so we can provide you a resolution. Please feel free to email us at customersupport@empiretoday.com or call me directly at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#147821 Review #147821 is a subjective opinion of poster.
Service
Empire Today Estimate

I am throughly pissed off at Empire carpet, I had them come to give me an estimate which the estimate started at $1800.00 After dickering got the price down to $1000.00, which included moving furniture and hauling away the old carpet , if they could do the job at that price why try to gouge the consumer.

I chose them to do the job, on the morning of the installation I received a call from the installer advising me that he had no helper and asking if I could dispose of old carpet.

I called the salesman and also the company to ask them about it since I had paid for it.I told them I could not dispose of the carpet(which made the installer unhappy) and that one person could not handle the furniture and my husband wasn't suppose to be lifting which he had to help to maintain the condition of my furniture.

also on the last room the install stated the carpet had *** in which he had told them about in the am. there were scratches on my wood trim in many places Never again will I call them.

Empire Today's reply to:

Empire Today - last minute cancellation

I have read your post from a couple of years ago and apologize for having to reschedule your appointment. As we are continually trying to improve our level of customer service, I would like to follow back with you. I understand your concerns - your time is valuable and it was frustrating to have to plan for another time to meet with our representative. I know some time has past since your post, but if you are able to contact me I would like to learn more about your experience. I can be reached via email at customersupport@empiretoday.com or by phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#132434 Review #132434 is a subjective opinion of poster.
Service
Empire Today Estimate

Without going into a long-winded story about Empire Today, I will give the basic rundown. I scheduled a time during the day for a technician to measure windows and give an estimate for plantation shutters. At ten minutes before the end of the 2-hour window appointment time that I was given, I was called to say that the company had to cancel and re-schedule my appointment time.

I told them that if I ran a business that way, I would soon be out of business. Needless to say, I did not reschedule another time, and will go with a different company from which to purchase and install the shutters.

I encourage any reader to consider doing the same, and to beware of Empire Today.

Empire Today's reply to:

Empire Today. Huge Rip off!

Amber, I have read your post from 2008 and apologize that you were not satisfied with your in-home appointment and our fully installed pricing. There are several things that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, etc. As well, the pricing may vary depending on our current sale or promotion. Customer satisfaction is extremely important to us and although some time has elapsed, we would like to hear more about your experience and address any further questions or concerns you may have. If you still feel like reaching out to us, please feel free to email me at customersupport@empiretoday.com or call me at 888-588-2315 x4195. I look forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Review
#120724 Review #120724 is a subjective opinion of poster.
Service
Empire Today Estimate
Loss
$2

My husband and I just bought a home, We mistakenly both made appts with Empire for new carpet and hardwood floors, with us working we failed to mention that we had both made appts for estimates on seperate days. I had my rep come on a Wed.

She looked and measured my kids, smaller rooms and gave me an estimate of $2,600. Meanwhile I had another local carpet place give me an estimate of $1,300 the week before. I told her this and she, without even thinking, changed her price to match. I asked her about laminates for the hard woods while she was there and she said it would be 5 to 6 thousand.

Well, Saturday came and my husband was at the house before me (we have been repairing so we dont live there yet) and when I arrived he said he had forgotten to cancel his appt with Empire after he realize I had one on Wed. So he felt bad and let the guy do his thing and give a quote.... Well.... This guys price was 1,300 for carpet and 2,300 for the laminates!!!

Are you kidding?! What kind of BS scam are they running?