Reply by Empire Today

As a member of Empire and the Customer Service Team, I am sorry your experience did not meet your expectations and truly want to ensure you are satisfied with your products and installation. Thank you for bringing this to our attention as we want to hear about anything that goes wrong and work with each customer to reach a resolution. Making improvements to your home is an important and big decision and we understand that it can be frustrating to have somebody come back several times. We do stand by our products and installation and all of our installers are professional. It is our goal to ensure that customers are satisfied with every step of the Empire process. I would like the opportunity to speak with you about your experience. Since I do not have contact information to reach you, please email me at customersupport@empiretoday.com or call me at 888-588-2315 x4195. I forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Author's
Denver, Colorado
2 comments

I know that we will not ever use this company again.

The communications between the sales person and the installers was terrible. Be sure to write down what you want and give it to the sales rep that way there is no miss communication what so ever.

On the hardwood flooring they put it down and then had to come back out two weeks later and tear it all up and replace it because they did not float out the concrete flooring. The transitions didn't match so they had to come back out after the first of the year to replace them. With the carpet we specifically asked that they cut the carpet and pad at the warehouse for we have nowhere at our condo to cut the carpet and that we did not want them to cut the carpet on the grass and or out in the street. So the carpet guy shows up and has to leave to go get the right tack strip, then comes back and gets started. What does he do he cuts the padding on the grass where dogs pee and ***. And cuts the carpet out in the street where it is dirty/dusty. Complained and nothing was done.

Now they have to come back out because they didn't properly secure the tact strip down right.

Monetary Loss: $4400.

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Comments

Anonymous
Crosslake, Minnesota, United States #126881

Thank you for bringing your carpet and laminate experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

Sincerely,

Consumer Advocate Team

Empire Today, LLC

truthaboutempire
#104093

Hello im sorry to hear you had a bad experience with Empire Today.I have dealt with them on many levels and my advice is to stay clear of them.

There products and service is well overcharged and the cs is just ok.Gl

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