Reply by Empire Today

Irma, we're sorry to hear about the issues you've had with your product. As a company, we're dedicated to your satisfaction and want you to be happy with your new home. Even though, it's been some time since your installation, we want to work with you towards a solution. We've been able to locate your information in our system and will have someone reach out to you shortly to address your concerns and to work towards a resolution with you. If you have any questions or concerns before this time, please don't hesitate to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. We look forward to resolving this with you. Rebekah Clerk, National Customer Service Manager
Author's
Atlanta, Georgia
0 comments

I put in new carpets 3 years ago and they were shocking after 2 years.I called and called and of course no one called me back.

I finally called pretending that I wanted new floors. They came immediately. The salesman said that is was normal wear and tear. After 3 years I have to replace my carpets.

Replacing carpets every 3 years is not normal wear and tear.

No customer service after the job is complete.

Do your research and look at different companies.

When they advertise discounts do not believe them.There are so many other companies that give you good service before during and after the job is done.

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