Reply by Empire Today

We’re truly sorry for your missed appointment. We understand your time is valuable and the situation you’ve relayed in your post is not how we expect our customers to be treated, nor is it in line with our normal standard of service. It’s always our goal to provide each and every customer with world-class service and to We’d like the opportunity to speak with you more to learn more about what happened so we may follow up with the local market involved and to see if you’d reconsider using us for your home improvements. We’ve attempted to reach out to you today with the email you’ve provided but have received an error message. Could you please send your correct information to us at or call us at 888-588-2314 x4195 so we may follow back with you? Thank you and we look forward to speaking with you. Rebekah Clerk, National Customer Service Manager
Louisville, Kentucky

We scheduled appointment for a sales rep to come to our home for an estimate and received confirmation with the appointment window. Changed plans for dinner.

Delayed making dinner at home due to appointment. Hung around the house when we could have been carpet shopping waiting for this person to show up. Rep never showed up. No phone call, no email from either the rep or Empire Today.

Nothing. We will be going to Home Depot, where we have shopped before. At least they show up for scheduled appointments, have good product at a decent price.

We can spend our money anywhere and it will NOT be with Empire.

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