Reply by Empire Today

Ms. Williams: I have reviewed your post and would like the opportunity to have a member of our Customer Service Management Team follow back with you regarding your experience. I apologize for the missed appointments – we understand your time is valuable and you should not have had to be inconvenienced. If possible, would you be able to contact Rebekah Clerk, National Customer Service Manager at or call 888-588-2315 x4195 so we can reach out to you? We take all concerns seriously and would like the opportunity to earn your business. Gina Cielocha, Marketing Communications Manager
New York, New York

Empire Carpet is the worst!!!!. I set up an appointment for a Monday and they said they couldn't make it and rescheduled of Wednesday.

Wednesday came and they never called and never showed. I called customer service and the person who was supposed to visit my house lied and said he called my home and my voice mail was full. When I got home I had to messages on my machine, neither from him. He also said he called th secondary # (my Cell) and left a message, another lie I had no message.

All they kept trying to do was give me $50 off of my purchase and reschedule AGAIN. I told them thanks but no thanks I'll take my business to someone who really wants it.

I personally think what they are doing is keep putting people off so it will be too late for them (customer) to take advantage of the deal they have going on. People if you want carpet don't call Empire, you'll never get it.

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