Reply by Empire Today

Dear Customer, We are disappointed to hear about your dissatisfaction. We would like to learn more, but unfortunately we are unable to verify your customer information. Please contact customersupport@empiretoday.com for further assistance.
Thank you
-ET Customer Support
Author's
Cleveland, Ohio
2.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
1 comment

1. Empire is a temp agency for contractors

2. Empire is overpriced $10,000 for 250sqft half laminate, half carpet

3. Claim to drug test and background check contractors. False

On Monday May 9, 2016 I was scheduled to have laminate and carpet installed. Well the contractors was a no call, no show. I called to cancel my services and empire tried to imply that it was my fault because I was suppose to call the contractor to make sure of the time they were getting started and the time that they were going to finish. 2 problem with that, I don't have the contractor's phone number and I'm to consumer they should be calling me. They gave me $2,000 of my project, but that came with a price. Contractor comes over the next day work for an hour then tells me he has a job to do but he can have his cousin who is out of work and has a little experience laying floor finish the job. Wait if your cousin is out of work and has little experience, how does he work for a company that does drug and background checks? This is where it gets good. Next day flooring company come back finish job, carpet people come to do their job. carpet people notice that the transistors are missing. Laminate people say carpet people are suppose to put transistors down. Carpet people say no, transistors are suppose to match the laminate floor to separate laminate from carpet. Now I for sure know that the laminate contractor has little experience. Now we have to wait for empire to order transistors. Get a contractor to put them down, then call the carpet company to come back and stretch carpet. Word of advice. Dealing directly with contractor and getting your own supplies or through contractor is thousands of dollars cheaper and less of a headache. Also It is good to have direct communication with contractor and not a third party

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Poor customer service.

I didn't like: Quality of the job, Misleading, Enitre dealing - never again, Communication methods.

  • Flooring Installation
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ETCustomerSupport
#1157925

Hello,

We are disappointed to hear about your dissatisfaction with Empire. We would like to learn more, but unfortunately we are unable to verify your Empire customer information. Please contact customersupport@empiretoday.com for further assistance.

Thank you

-Empire Customer Support

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