First off, I am pleased with the sales rep (for the most part) and the price. He was able to beat a few other estimates I had done.
The installation is my problem. They said it was Hollywood style stair install, which is the MAIN reason I went with them. It isn't, its striaght out and down. They tried cutting my gas line, which is inactive to the fireplace, and couldnt get it down far enough, so they made a hole in the carpet for it, and now its a sharp edge sticking out of the carpet with a rusty edge (I have a young child), and they did the same thing with an old cable that I didn't use.
They tried cutting it, but then left it sticking out of the carpet. Oh and I was promised lips between rooms, and there are none, which is fine, it seems securely fastened down between them, but when you say something, do it! The sales rep should have communicated my specific wants to the installers.
SO I'm not sure where the problem lies, but I am not happy. Awaiting a call back from the office
Review about: Empire Today Installation.