Reply by Empire Today May 31, 2012

Evan, we understand that we were in contact with you about these issues several months ago and offered suggestions for resolution. If you would like to discuss these matters again, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Dearborn, Michigan
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Over the course of 6 months, we have been trying to resolve issues with Empitre Today.Unfortunaltely, their Regional Customer Service Manager, Laura Woods was unprofessional and tried to bully us on the phone regarding Empire's unfinished work & 2 items they (carpenters) broke in our house.

One was an original folkart piece and the other was glass. We even provided Empire with information to order transition pieces they cracked, all of them, in the process of installing the tile floor. We ended up filing a protest with our credit card company who forwarded the tiemized list of repairs & quotes to Empire for finsihng the work. Laura Woods claims they never received the estimates & it was our fault.

So far we are at a standstill with a small portion of the money we are holding back.

My advise is to file a complaint with the Better Business Bureau.May be they will lose their AAA+ rating.

Review #303419 is a subjective opinion of a user.

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