Reply by Empire Today

Dear Customer, Our goal is for our customers to have a great experience from start to finish - and we're sorry that didn't happen. Please send us your account information to customersupport@empiretoday.com so we can further assist you.
Thank you.
-ET Customer Support
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Chino Hills, California
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On 2/15/16 we submitted an order for shutter.We submitted $250 and completely financed the order.

On 2/20/16 measurements were taken and notified that blinds were ordered instead of shutters. We have called 6 times (3/6/16, 3/8/16, 3/12/16, 3/15/16, 3/26/16, 3/28/16) and received no call backs and no one seems to know what is happening to our order. The sales rep was called each time, along with the sales department, as well as the escalation department, as well as other managers in the local office, Ms. Lopez, and Shaunna Chambers.

We have given our deposit as well as affect our credit and nothing is being done. I have already contacted the BBB with a complaint about the company and expect the product installed according to the stipulations processed on 2/15/16 and 2/20/16. We have waited 42 days and have not received word on anything about our purchased product. If nothing happens at this point, a lawyers will be assigned.

Update: Sales Rep was contacted, Kevin Gardner, and he has known about the situation for 2 weeks.

Said he didn't want to call us knowing it would be a difficult conversation.

He said also that he dropped the ball and found out from management 2 weeks ago that they were not going to fulfill the order due to his mistake, which he was suppose to call us about.We need answers!!

I didn't like: No followup, Customer service poor, Mistake by rep.

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ETCustomerSupport
#1136626

we are aware of the situation and will be contacting you shortly.

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