Reply by Empire Today

Donna, we regret that you are not yet satisfied. We never want our customers to be disappointed in our service, and we can assure you that we are taking your concerns very seriously. We have left you a message, and we would like to discuss the situation and work towards a resolution. Thank you. Rebekah Clerk, National Customer Service Manager
Cary, North Carolina

Update by user Sep 12, 2013

To date, Empire has done absolutely nothing to resolve my complaint other than to send yet another installer out to assess the problem and bring me a vinyl sample book. They did offer to replace the floor with vinyl solid sheet vinyl for another $1000!!!!

I have not heard one word from anyone at Empire since late April or early May of this year.

Horrible customer service, they don't care one way or another about customers once the job is done and they have their money. I will tell everyone I know how lousy the customer service is--and I work in a home improvement store!

Update by user May 13, 2013

Empire contacted me, sent out another rep to look at the flooring. He agreed that it needed to be replaced and the materials were not installed correctly.

He also brought me a sample book of sheet vinyl to look at as the company wants to replace my floor with sheet vinyl at a cost of an additional $900!! Lucky me, huh? To date I have heard nothing further from Empire after the last installer visit.

I still feel the company lied to me from the beginning. I do not want a sheet vinyl floor regardless of their "deal" for me

Original review posted by user Apr 12, 2013

I purchased laminate to use in a kitchen--one year later it is obvious that moisture has warped some areas of tiles. I was adamant about the product being moisture resistant with the salesman and the installers.

I was assured the installers would seal the floor so it would be moisture resistant. I complained to the company, an installer came to check the floor and now Empire says they will repair the damage and charge me to do so!!!

I was mislead by the salesman so I would buy the product and lied to by the installers about sealing the floor. I will never recommend this company to anyone and will let anyone who asks know how misleading the company is and they will not honour their warranties.

Product or Service Mentioned: Empire Today Flooring.

Monetary Loss: $1800.

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