State: Michigan Clear all filters (39 of 868 reviews match)
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Empire Today's reply to:

Dear Robin, We understand that your time is valuable and we regret to hear that your installation was not completed as planned. We assure you that your concerns are important to us and we'll be following up with you shortly to discuss this matter in more detail. ...
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Twin Lake, Michigan
#921601
Empire Today's reply to:

Empire Today - Carpet Installation Review from Holly, Michigan

Total terrible customer care, poor sales pitch. Salesman in Toledo (Doug) came across so shy-stee and fraudulent. Late for installation, Installers couldnt speak english. (Was not even employed by Empire) So i wondered, who did i really hire?...huum. Anyways late for the job, couldnt even perform the job due to no padding. Smh....wow. Then had the nerve to tell me they wasnt sure if they could even comr back the next day. (Had to reschedule all over again) Signed... Very angry customer, Frankie
Holly, Michigan
#914178
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Hello Cherie, Thank you for making us aware of your experience. We regret the lack of communication that you received and wish to learn more. We will be following up with you soon. Thank you. -ET Customer Support
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Grand Rapids, Michigan
#877102
Dear Tonia, Our records show that we have spoken to you in regards to your concerns and have conducted an inspection. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
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Battle Creek, Michigan
#865685
Hello, We regret to hear that your experience as a sales rep with our company was not a positive one. Employee satisfaction is important to us and we have forwarded your message to our human resources team. We hope that you reach an amicable solution. Thank you.
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Detroit, Michigan
#864988
Empire Today's reply to:

Dear Kathy, We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com. Thank you.
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Wyoming, Michigan
#834922
We would like to follow up with you to ensure that all of your concerns have been addressed, but we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com so that we can locate your account...
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Alto, Michigan
#808218
Thank you for sharing your experience with us. We are glad that we were able to work with you and help make things right for you. Please do not hesitate to contact us with any additional questions or concerns. You can reach us via email at...
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Kalamazoo, Michigan
#796660
We regret that your installation was not completed as scheduled, and we understand your frustration. We understand that we've been in contact with you about this situation and that we are working to make sure everything gets completed to your satisfaction. Please...
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Kalamazoo Township, Michigan
#794389

Empire Today Products and Services Reviews

Empire Today's reply to:

Empire Today - Flooring Review from Flushing, Michigan
Empire Today - Flooring Review from Flushing, Michigan
Dear Customer, We’ve read your review, and we’re disappointed in the issues that occurred during your installation. We would like to follow up with you to learn more about your experience and ensure that all your concerns get addressed. However, we are not able to...
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Flushing, Michigan
#751698