Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(39 of 868 reviews match)
Latest review first
Dear Robin, We understand that your time is valuable and we regret to hear that your installation was not completed as planned. We assure you that your concerns are important to us and we'll be following up with you shortly to discuss this matter in more detail. ...Read more
Twin Lake, Michigan
Empire Today - Carpet Installation Review from Holly, Michigan
Total terrible customer care, poor sales pitch. Salesman in Toledo (Doug) came across so shy-stee and fraudulent. Late for installation, Installers couldnt speak english. (Was not even employed by Empire) So i wondered, who did i really hire?...huum. Anyways late for the job, couldnt even perform the job due to no padding. Smh....wow. Then had the nerve to tell me they wasnt sure if they could even comr back the next day. (Had to reschedule all over again) Signed... Very angry customer, Frankie
Hello Cherie, Thank you for making us aware of your experience. We regret the lack of communication that you received and wish to learn more. We will be following up with you soon. Thank you. -ET Customer SupportRead more
Grand Rapids, Michigan
Dear Tonia, Our records show that we have spoken to you in regards to your concerns and have conducted an inspection. For future concerns please contact us at email@example.com. Thank you.Read more
Battle Creek, Michigan
Hello, We regret to hear that your experience as a sales rep with our company was not a positive one. Employee satisfaction is important to us and we have forwarded your message to our human resources team. We hope that you reach an amicable solution. Thank you.Read more
Dear Kathy, We want to ensure that all your concerns were addressed. Please direct any unanswered questions to firstname.lastname@example.org. Thank you.Read more
We would like to follow up with you to ensure that all of your concerns have been addressed, but we cannot locate your account with the information posted here. Please send your contact information to email@example.com so that we can locate your account...Read more
Thank you for sharing your experience with us. We are glad that we were able to work with you and help make things right for you. Please do not hesitate to contact us with any additional questions or concerns. You can reach us via email at...Read more
We regret that your installation was not completed as scheduled, and we understand your frustration. We understand that we've been in contact with you about this situation and that we are working to make sure everything gets completed to your satisfaction. Please...Read more
Kalamazoo Township, Michigan
Dear Customer, We’ve read your review, and we’re disappointed in the issues that occurred during your installation. We would like to follow up with you to learn more about your experience and ensure that all your concerns get addressed. However, we are not able to...Read more
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