State: Massachusetts City: South Easton Product: Empire Today Laminate Flooring Clear all filters (1 of 16 reviews match)
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Empire Today - Poor response to floor problem

I had a wood laminate floor installed ~ 10 months ago. There are gaps in the floor; edges are peeling up. Called Empire: chose the option for existing customers.waited 25 min on hold on my half hour lunch break. They made an appointment to come out- never showed up.Called them again: chose the option to become a new customer: my call was answered in 2 minutes! I was transferred to existing customer line-waited again. I was told they would call me the day they were coming to my house. Never got a phone call. I demanded to speak to a manager: you guessed it. Waited again for 20+ minutes. Someone finally came out to the house. They repaired one area. Guess what_ I have more areas that need repair. I am SO SORRY I had them install my floor. I have to call them again and I dread waiting on hold to get poor service. My advice is not to get a floor from them. It is less than a year old and it pains me to look at it
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#813453 Review #813453 is a subjective opinion of poster.
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Empire Today Laminate Flooring