Update by user Dec 15, 2011
It has taken me a little bit to get back, but I had a guy to call and say he was with empire carpets and would like to come by and try to fix my carpet. So I told him that my dinning room has several item in it like a table, china cabinet.
So anyway he tells me when I get it moved to call him. Hello! That is suppose to be part of the deal that they help you move stuff. That is ok I will be sure to tell people who not to go with company wise.
I could just kick my own butt for dealing with them. I am just finding out that your spouse is suppose to be at home too!
I have learn and important lesson! I have been ripped off, charged to much for such shoddy carpet!
Update by user Jul 15, 2011
Ok so they called and set up a time that they would come out and fix my carpets. I stayed at home waiting for them, they never showed.
And they did not even address the issue of the salesperson making a ton of money off me by over doing the estiment.
Not surprised. going to file a complaint with the bbb.
Original review posted by user Jun 22, 2011
I had Empire carpets to install tile and carpet in our house. After wards a few of my family and friends had the same installed in their homes.
Little did I know the guy who came out over shot my measurments and which raised my price big time. I will never ever use them again. My best bet would have been to us someone who is not out to rip the consumer off. Yeah, I have wrinkles in my carpets now and they said it would be tackless.It has big tacks and lots of ripples.
Watch out! They like to take your money!
Monetary Loss: $7000.