Reply by Empire Today

Dear Pam,
We have read your review and are aware that we have addressed your concerns. If you continue to have questions please contact us at customersupport@empiretoday.com.
Thank you.
Author's
New York, United States
1.0
Details
Advertised vs Delivered
Service Scheduling
1 comment

I am struggling with Empire right now.Salesman promised a call the night before to tell me when the installers would be here, or based on a customer service call made to me, by 6:30 a.m.

today. I got up early. No phone call except from someone trying to verify that I was doing the installation today but couldn't say when they'd be here. Three times I've been on the phone.

The last call I was put on hold for 14 minutes while someone "tried to call the installer" and then the call was disconnected.

My plan to do three more installations with this company are now canceled, and if I ever meet that salesman, I'm going to accuse him of theft.I am furious at this company.

Review about: Empire Today Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Enitre dealing - never again.

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Comments

ETCustomerSupport
#1158372

Dear Pam,

We have read your review and acknowledge your concerns.We are disappointed to know that you did not receive a proper follow up before your installation.

We will follow up with you shortly to help address this issue.

Thank you.

-Empire Customer Support

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