Reply by Empire Today

Dear Linda,
We are disappointed to read that your experience did not meet your expectations. It is our understanding that have offered a fair solution to your concerns. If you have further questions please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Camby, Indiana
1.5
Details
Customer service
Diversity of Products or Services
Price Affordability
Website
2 comments

Update by user Dec 18, 2015

Well I still didn't get this resolved That said it was from moisture I spoke to three different companies about this and they said on concrete you always have to put a moisture pad down on concrete So now they said it was from water or something on the floor which I only use a certain product on my floor Then they call and say they will replace it and I will pay fifty% and They will pay fifty % This has been a night mare for me Im an older woman drawing social security and I have to watch my money This is wrong Please don't use this company also they forgot to put down pieces of the molding

or

Original review posted by user Nov 18, 2015

I have been using Empire today for close to 20 years Carpet and Laminated floors Always had good results till this time first off the salesman planning told my daughter and me the floor was water proof The installers didn't come the day they were scheduled and the day they came they were late I live alone and have never put no water on this floor just damp mop then went over with dust sheet to shine Now they say no warranty its water damage Its popped up in serveral areas and its not water damage Have had laminated floors for 15 years and never had this problem Customer service is terrible about getting back with you I feel I have been taken advange of Probably have to go to small claims court This is ***

Review about: Empire Today Laminate Flooring.

Reason of review: Not as described.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

I didn't like: Mr tim sherwins attitude on the phone, Way the installation went and the end product, Follow up.

Had an Experience with Empire Today?

Write a review

Comments

wheeler-linda
#1072757

The inspector was out last week and still have not got issue resolved I am getting a little discourage I have 5 more rooms to do and I guess they don't care

ETCustomerSupport
#1066504

Thank you for bringing your concerns to our attention.We regret that your product has not been meeting your expectations, and we understand that we’ve spoken to you about this issue and will be having an inspection done.

We will continue to follow up with you to work towards a resolution.Thank you.

comments