Reply by Empire Today

Russ, we’re sorry our pricing didn’t meet your expectations. Keep in mind, our pricing not only includes the product cost but also includes measuring, installation, labor and any other services you’ve requested. We also offer to match any competitor’s pricing as long as certain conditions are met. We’d like to speak with you to address your concerns and see if you’d reconsider using us for your home improvements. I understand we did try to reach out to you yesterday. Could you please call us back at 888-588-2315 x4195 or email us at customersupport@empiretoday.com so we may follow back with you? Thank you. I look forward to speaking with you. Rebekah Clerk, National Customer Service Manager
Author's
Los Angeles, California
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Very disappointed with Empire Today. They stated they were having a sale of 75% off flooring. The quote for my 1,000 sq. foot condo was $21,000. What a Rip Off! After complaining to customer service, nothing was mentioned to reduce the price. The next quote from a reputable contractor was $7,000. BIG DIFFERENCE.

I am surprised Empire is still in business with all their lies and deceit.

Now I have to add 25 words for this information is submitted. They must want more negative attention and unsatisfied customers. This is ridiculously ***. Please stay away from them.

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