Reply by Empire Today

Dear Walter,

From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide, and strive to leave a positive impression from start to finish.

We’re disappointed to hear about your installation experience, and assure you that we take your concerns seriously. We’ll be in touch with you shortly to start working on a solution.

Thank you.
-ET Customer Support.
Author's
1.9
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
0 comments

False statements made by salesman. Charged for work that was not completed.

Shoddy workmanship. Failed to follow installation best practices. Argumentative installation manager. Unhelpful - dishonest area manager.

Complete lack of response from corporate. Multiple emails sent with no response.

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Multiple issues.

Monetary Loss: $2000.

Preferred solution: Price reduction.

Empire Today Cons: Almost my entire experience.

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