Empire Today's reply to:
Empire Today - Laminate Creaking, Customer Service issue
We had new laminate flooring installed 2 days ago, and although it looks beautiful, there's creaking everywhere we walk.I figured maybe it would take a day or two to settle or something, but it's really bothering me after 2 days.
I called Customer Service and they said there's only ONE person that handles these types of calls/issues and we would be contacted within 1-3 business days.
I have a sunken feeling right now and I just pray that they will cooperate and resolve the issue quickly.Otherwise, I will ask for a full refund and they can take back all the laminate!
Review about: Empire Today Laminate Flooring.
Reason of review: Bad quality.
Monetary Loss: $5000.
Preferred solution: Full refund.
I liked: Came to my home.
I didn't like: Quality of the job, Person handling complaint will call in 1-3 days.