Reply by Empire Today

Dear Elizabeth,
We are disappointed to read your post, but understand that we have addressed your concerns and reached a solution. If you continue to have questions please contact us at
Thank you.
Euless, Texas
Customer service
Discounts and Special Offers
Diversity of Products or Services

We had new laminate flooring installed 2 days ago, and although it looks beautiful, there's creaking everywhere we walk. I figured maybe it would take a day or two to settle or something, but it's really bothering me after 2 days.

I called Customer Service and they said there's only ONE person that handles these types of calls/issues and we would be contacted within 1-3 business days.

I have a sunken feeling right now and I just pray that they will cooperate and resolve the issue quickly. Otherwise, I will ask for a full refund and they can take back all the laminate!

Product or Service Mentioned: Empire Today Laminate Flooring.

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Full refund.

Empire Today Pros: Came to my home.

Empire Today Cons: Quality of the job, Person handling complaint will call in 1-3 days.

  • Installation
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empire does not use rosin paper as an underlayment, which is standard (and a must) in the industry to prevent the problems you are describing. It is to reduce the cost of the installation, but is considered VERY POOR practice.


Hi Elizabeth, we regret that your product has not been meeting your expectations. We would like to know more about your concerns, and we will be contacting you shortly to discuss the situation and work towards a resolution.

You can also reach us at

Thank you. Bill Allivato, National Customer Service Manager