Empire Today's reply to:
Empire Today - Installed LVT in my kitchen and a good portion of what they quoted me didn't need to be done.
When the salesman quoted the job he told me they would have to rip up and replace the subfloor and charged me $700.00 for that.When the installers (who by the way were very good but subcontracted) tore up the existing floor they said the subfloor was fine and could be reused.
After the floor was installed I called my salesman who agreed that the $700.00 should and would be refunded to me however a manager would call me with the specifics and the approval.$ weeks later and 6 calls to Customer Service and the salesman and I still haven't heard from a "manager"
Review about: Customer Service.
Review #463385 is a subjective opinion of a user.