Reply by Empire Today Dec 14, 2013

Joel, we regret the delay in processing your credit, and any inconvenience that occurred as a result. We understand that we’ve been in contact with you and advised that the credit has been processed to your financing account. Please don’t hesitate to contact us with any additional questions or concerns at 888-588-2315 x3555 or customersupport@empiretoday.com
Thank you.
Angelica Snell, Resolution Team Manager
Author's
Old Bridge Township, New Jersey
0 comments

When the salesman quoted the job he told me they would have to rip up and replace the subfloor and charged me $700.00 for that.When the installers (who by the way were very good but subcontracted) tore up the existing floor they said the subfloor was fine and could be reused.

After the floor was installed I called my salesman who agreed that the $700.00 should and would be refunded to me however a manager would call me with the specifics and the approval.$ weeks later and 6 calls to Customer Service and the salesman and I still haven't heard from a "manager"

Review about: Customer Service.

Review #463385 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Manager
Reason of Review / Monetary Loss Not specified / $700
Preferred solution Not specified

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