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Manufacturer: Empire Today Clear all filters (246 of 3811 reviews match)
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Empire Today's reply to:

Empire Today Laminate Flooring Review

Dear Monica, We understand that this has been a frustrating situation, and regret to hear that you have been inconvenienced by this matter. Our records show that we have spoken to you and have attempted to reach an amicable solution. We will further review your...
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#998835 by Monicamaule1313
Empire Today's reply to:

Empire Today Flooring Installation Review

Dear Leah, We never want our customers to be disappointed in the work that is done in their homes, and regret to hear that your installation has not met your expectations. We will be in contact with you shortly to discuss this matter further and start working with you...
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Empire Today's reply to:

Empire Today - Wrong carpet/ DAMAGED WALL'S

Dear Cara, We’ve read your review, and regret the issues that occurred during your installation. We realize this has been a frustrating situation, and we want to help make things right for you. We will be contacting you shortly to discuss the situation and ensure that...
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Empire Today Westbury, New York
I liked
  • Being able to shop at home
  • Originally liked salesperson -
I didn't like
  • Never use them again
  • Not resolving problems
#993986 by anonymous
Empire Today's reply to:

Resolved
Empire Today Carpet Installation Review

Dear Chris, Your satisfaction is important to us, and we’re disappointed to hear about the delays in your installation. We’ll be in contact with you shortly to learn more and start working towards a solution. Thank you for your patience, -ET Customer Support
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#990135 by Chrisfernandezjr
Dear Marharyta, We appreciate you bringing your concerns to our attention, and are disappointed to hear about your experience. Our records show that we have addressed this matter and have scheduled an upcoming service for you. If you continue to have questions or...
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Empire Today Orlando, Florida
I didn't like
  • Job quality
#989248 by wichita1981
Dear Mr. and Mrs. Days, Our records show that we have been in contact with you regarding this matter and have been unable to reach you. Please email us at customersupport@empiretoday.com at your earliest convenience, and reference your post in your email. Thank you.
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Empire Today's reply to:

Empire Today Flooring Installation Review

Dear Mrs. Holifield, We regret to read your post, but understand that we have been working with you towards a solution. We will continue to follow up and ensure that this matter gets resolved to your satisfaction. Thank you.
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Empire Today's reply to:

Empire Today - STILL WAITING

Dear Customer, We sense your frustration and are disappointed to hear that you feel this way. Your concerns are important to us, and we would like to follow up to address your concerns. Unfortunately, we are unable to locate your account with the information in your...
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We also discussed the current offers, what my payment options were, the proper way to clean the carpet and what I should expect from the installation process. The consultation took over an hour. I ultimately chose to go with a carpet similar to what I already had...
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#1013204 by testimonial
Empire Today's reply to:

Empire Today Flooring Installation Review

Dear Finita, We appreciate you bringing your concerns to our attention. After speaking with you, we understand that the contract signed was for two rooms. We are able to add an additional room for the price discussed if you wish to continue. For further questions or...
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