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Manufacturer: Empire Today Category: Installation Clear all filters (252 of 3979 reviews match)
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Empire Today's reply to:

Empire Today - Worst treatment ever!

Dear Michael, In order to achieve our vision to become America’s first and best choice for installed flooring, we put forth the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We thank you for bringing your...
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Empire Today Westbury, New York
I didn't like
  • That they did not come the day they were supposed to
#1055535 by Phillymike
I called several places, but Empire Today was the only one that talked to me on a Saturday afternoon and scheduled a person to come out Monday.Everybody else waited until Monday or Tuesday to even call me back. I had hardwood installed in my master bedroom. It was in...
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#1060349 by testimonial
Empire Today's reply to:

Empire Today - THINK TWICE

Dear Yan, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your...
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Empire Today Schenectady, New York
I didn't like
  • Job quality
  • Lack of communication
  • Horrible customer service
#1050401 by anonymous

Testimonial
Highly Recommend Empire Today

I had Empire Today install rugs for our master bedroom and the hallway and steps.My sister recommended them and they had the best price. The rugs are exactly what we wanted. It was perfect. The guys from Empire Today did a great job. I'll definitely use them...
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#1060351 by testimonial
Empire Today's reply to:

Empire Today - Empire ripped me off Today!

Dear Laurie, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, and “customers first.” It is our goal to address every customer concern, and assure you that your concerns are of...
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I liked
  • Im pissed
I didn't like
  • I am pissed
#1045761 by anonymous
Empire Today's reply to:

Empire Today - Disappointed Customer

Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Dear Customer, We are committed to customer satisfaction and strive to accomplish our mission of “Making beautiful new floors easy,” each and every day. It is our goal to make sure that every concern is addressed, and we’d like the opportunity to follow up with you and...
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Empire Today's reply to:

Empire Today - Carpet Installation Review

Dear Laurie, Our mission is to make beautiful new floors easy for our customers. At the core of this mission is our commitment to customer satisfaction. We appreciate you bringing your concerns to our attention and are aware that we are currently working with you...
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#1037113 by anonymous
Empire Today's reply to:

Do not use Empire today

Dear Kenneth, We regret to hear that your experience was not a positive one, and are aware that we addressed your concerns and completed a repair this past November. If you continue to have questions and concerns regarding your floor, please reach us at...
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Empire Today Memphis, Tennessee
I liked
  • Look of the carpet and tile
  • Look of the tile and carpet before installation
I didn't like
  • Manager steve coudriet and the sloppy installation
#1027366 by anonymous
Empire Today's reply to:

Empire Today - Installation Review

Dear Gerardo, We appreciate you making us aware of your concerns, and sincerely apologize for the miscommunication that you have received. We will review your concerns further and will be in contact with you shortly to start working towards a solution. Thank you for...
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#1025294 by anonymous
Empire Today's reply to:

Empire Today - Flooring Installation Review

Dear Cary, We are disappointed to hear that your experience did not meet you expectations. We understand that you have agreed to cancel your order. If you continue to have questions and/or concerns please contact us at customersupport@empiretoday.com. Thank you. -ET...
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