Reply by Empire Today

John, thank you for making us aware of your concerns, we regret the lack of follow up you received while attempting to schedule an inspection. We understand that we have spoken with you and an inspection is scheduled for next week. If you have any questions or concerns, please contact us at 888-588-2315 x4195 or email Thank you. Rebekah Clerk, National Customer Service Manager
Raleigh, North Carolina

We had carpet installed by Empire Today back in July 2011. The carpet is now worn out in the main traffic areas and on the steps.

In our home its just myself and my 5 year old daughter. We are both in school during the day leaving the house empty till about 6pm. Before ordering the rug I informed the installer I needed a nice indoor/outdoor rug for traffic areas. My 1st call was last Thursday, we have yet to hear from Empire Today, we have called at least five times and keep getting " I called the installation manager and left a message, they will call you back with an appointment.

However; no one from Empire Today has contact us to schedule the appointment. The rug was noticeably worn out in December to where it brought attention to my family who came in from out of town.

Review about: Empire Today Installation.

Monetary Loss: $2000.

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