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Hi Robin, We appreciate you making us aware of your experience, and understand that your concerns were addressed to your satisfaction. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Chicago, Illinois
#634589
Jacob, we regret any inconvenience that may have occurred due to the delay in your installation. We never want our customers to be disappointed in the service they receive, and we have left you a message to discuss your experience. Please contact us back at...
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Chicago, Illinois
#364708
Empire Today's reply to:

Empire Today in Chicago, Illinois - Do not use Empire Carpet!!!!!!

About a month ago we had lvt tile installed in our home. Noticed write away it was popping up and was told to give a little while to settle. Well it never did they came on 06/02/2012 stated atleast 35 tiles had to be replaced. The would call monday 06/04/2012 well guess what no call I have been calling and the nasty and rude customer service reps keep saying give us another 1-3 business days! really well we spent $5000.00 and I want my floor fixed stop with the stall tatics and fix the floor!!!!!!!!
Chicago, Illinois
#324121
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Empire Today's reply to:

Empire Today in Chicago, Illinois - Empire Carpet

DO NOT BUY FROM EMPIRE CARPET!!!!! They do NOT stand behind their products and will blame the homeowner for their shoddy workmanship and cheap materials. My husband and I had carpet installed last year by Empire. We did not order the cheapest carpet and chose a mid-grade plush. We first noticed that the carpet was matting down instantly but thought that it was normal since it had been so many years since we had new carpet. After several months, we noticed a distinct wearing in the "high" traffic areas (Note - it is only the two of us - no pets, no children and neither of us wear shoes in the house). After almost a year, we realized the amount of matting and wear was not normal because the carpet looked as bad as our 17 year old carpet we had just replaced. We called Empire and they sent an inspector who could barely speak English and did not know how to operate my vacuum cleaner. He said that he only took pictures and agreed with me that the carpet looked unusually worn. A week later I received the inspection report in the mail and was surprised to find that Empire blamed the matting of the carpet on my new $500 Dyson vacuum. Their reasoning was that the beater brush barely touched the carpet. The inspector said we had incorrectly maintained the carpet. Since when is regular vacuuming with a high quality vacuum cleaner "improper maintenance"? In addition the inspector lied to me when he said he did not make the decision, and he also neglected to mention the seams that were showing in every room which I had also complained about in his report. I tried calling the Chicago office to contest the report and they said I could hire my own inspector and if he found a defect, they would reimburse me. Yeah...right. How about if instead I just deal with my cheap *** carpet and tell the world what a crummy company Empire is? Buyer BEWARE!!!!
Chicago, Illinois
#250673
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Resolved
Empire Today's reply to:

Empire Today - Empire Carpet (Chicago) Issue after Issue - Resolved

Scheduling an In Home Estimate only took a few minutes, The time it took to fix all of the errors, and chaos caused by Empire Carpet took up time myself, and my wife, and my father took off from work. Every room in my home was taken apart and left in pieces for four days. The Bottom Line: During the sales inquiry, I was judged by my age/and appearance whether I would be able to be approved for a loan for flooring in the home that I own. Turns out I was approved for the full amount. During the sales inquiry, I asked if the "uneven" flooring needed to be removed. The Empire Representative said, "No". On the 2nd day of installation I was informed my floors were uneven and empire raised my prices even though the original salesman. During the sales inquiry, our Empire Representative scheduled our Hardwood Flooring and Ceramic Tiling on the following day (wednesday). The following day Empire had the Ceramic and Hardwood flooring contractors re-routed throughout the day. We never had our installation completed on that day (Wednesday). After never showing up to our home during my usual work day; Empire refuses to reimburse me for any of my lost time. Even though they scheduled an appointment with me and never showed up. On Thursday, My pregnant wife and I were in the hospital for a baby delivery.. On Friday, the Ceramic Tiling contractor came and finished his job. But the Hardwood Flooring installers informed me that the documented job Empire told them, was not right. Empire is now requesting that I pay more money for the miscommunication with the contractors and the Empire Representative. After a 2 hour phone conversation with the stubborn Empire customer service I saved myself from these overcharges. On Friday, the Carpet installers came to our home and said it was impossible to do there job since Empire over booked our installation days. They left and we had to reschedule once again for the following day I know that some of my accusations against Empire are minor but every single irritating moment plays an effect on my views of Empire Carpet. During this process I have learned that Empire hires outside contractors to complete the In Home installation. In the future I plan to eliminate the middle man and work with the contractors directly rather than Empire Carpet.
Chicago, Illinois
#230178
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Empire Today's reply to:

Empire Today - Empire Carpet (Chicago) Issue after Issue

During the sales inquiry, our Empire Representative scheduled our Hardwood Flooring and Ceramic Tiling on the following day (wednesday). The following day Empire had the Ceramic and Hardwood flooring contractors re-routed throughout the day. We never had our installation completed on that day (Wednesday). After never showing up to our home during my usual work day; Empire refuses to reimburse me for any of my lost time. Even though they scheduled an appointment with me and never showed up. On Thursday, My pregnant wife and I were in the hospital for a baby delivery.. On Friday, the Ceramic Tiling contractor came and finished his job. But the Hardwood Flooring installers informed me that the documented job Empire told them, was not right. Empire is now requesting that I pay more money for the miscommunication with the contractors and the Empire Representative. After a 2 hour phone conversation with the stubborn Empire customer service I saved myself from these overcharges. On Friday, the Carpet installers came to our home and said it was impossible to do there job since Empire over booked our installation days. They left and we had to reschedule once again for the following day I know that some of my accusations against Empire are minor but every single irritating moment plays an effect on my views of Empire Carpet. During this process I have learned that Empire hires outside contractors to complete the In Home installation. In the future I plan to eliminate the middle man and work with the contractors directly rather than Empire Carpet. I would love to change my review to something more positive but unfortunately the ChicagoLand Empire team has not helped me in any way.
Chicago, Illinois
#230177
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Empire Today's reply to:

Empire Today not warranty their floors

Used Empire Today Carpet for over 10 years, Loved what they did for our apartment, when we bought a townhouse we called them back out to redo our floors and carpet. We asked for the same carpet as we had in our apartment, NOT the same, and the quality is not as good. Empire Today sent out someone named Tom to analyze the carpet. He reported back there is nothing wrong with the carpet, so there is nothing Empire can do. I didn't say anything was wrong with the carpet, it is just not the carpet we requested. Also, our bathroom floor with laminate hardwood have separated and come up. Again their main man Tom the analyzer came our again, with some kind of tool to check the floor. Tom reported back there is moisture under the floor so there is nothing Empire can do. My problem is, there was no moisture under the floor before they worked on it, and if replacing the floor the toilet was not replaced and sealed correctly I should not be held responsible and left without any kind of warranty. For a room with measurements like 4x4, they said Empire Today can redo the bathroom for about $530.00 The same exact situation happened with my mother in law. The wife and I were very happy with their serve over the past 10 years, but when we bought our home, it was a different situation with no sense of commitment or dedication with a valid and reasonable alternative for a repeat customer. Now we are in a situation to call another company to come fix what they could NOT.
Chicago, Illinois
#214273
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Empire Today's reply to:

Empire Today in Chicago, Illinois - Empire

Empire's sales agents will tell you anything you want to hear. We were looking to buy laminate wood instead of carpet because our dog had ripped up the Berber we currently had. The sales agent insisted we should buy upgraded carpet because the dog would not be able to rip it up. After our dog ripped the carpet up we were told that this was damage on our part so they would not cover it. The sales agent denies he ever said our dog would not be able to rip it up so we are left with $4,000 worthless carpet and no money to buy the laminate wood we originally wanted. Trusting Empire was a $4,000 mistake. Buyers Beware!!!! Looks like this house will have to be buying new laminate wood from someone besides Empire and won't be having a very Merry Christmas. : (
Chicago, Illinois
#208853
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Empire Today's reply to:

Ms. Bruckner: I was able to locate your account information in our system and understand that we have reached a resolution with you regarding your flooring. If you have additional questions about your flooring, please feel free to contact us. Empire provides access to...
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Chicago, Illinois
#169412

Empire Today Products and Services Reviews

Depending on the area in which you live, Empire Today works with different financing providers. I would like the opportunity to speak with you regarding your concerns. However, based on your post, I'm not able to pull your contact information. If possible, would you...
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Chicago, Illinois
#143942