Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(34 of 868 reviews match)
Latest review first
They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window...Read more
Melrose Park, Illinois
- Easy to schedule in-home consultation
- Quality of the installation
- Initial contact and install
Dear Mr. Finlayson, We understand that we have been in contact to you in regards to your concerns, and have offered a fair solution. If you continue to have questions please email us at email@example.com. Thank you.Read more
Dear NaKetha, We regret to hear about your experience and assure you that your concerns are important to us. If you continue to have unanswered questions please contact us at firstname.lastname@example.org. Thank you.Read more
Dear Morgan, We apologize for the inconvenience that this matter caused for you. Our records show that your account has since been updated and a refund was processed in November of last year. For future questions or concerns please contact us at...Read more
South Elgin, Illinois
Dear Customer, it’s disappointing that you weren’t happy with your sales experience. We’d like to speak with you more to better understand what happened. However, we aren’t able to look up your account with the information provided. Please send your account and...Read more
Des Plaines, Illinois
Dear Nicolas, Thank you for bringing your concerns to our attention. We understand that we have followed up with you and addressed your concerns. For future questions please contact email@example.com. Thank you.Read more
Saint Charles, Illinois
Dear Brian, Thank you for your post. We are happy to hear that your experience had a positive turn around, and that your concerns were answered at a timely manner. Thanks for sharing!Read more
Hi Robin, We appreciate you making us aware of your experience, and understand that your concerns were addressed to your satisfaction. If you continue to have questions please contact us at firstname.lastname@example.org. Thank you.Read more
Dear Syed, We never want our customers to be disappointed in our services, and we regret the lack of follow up you received. It’s our understanding that we have spoken with you about this issue. For future questions or concerns please contact us at...Read more
Glendale Heights, Illinois
Abraham, we always want our customers to be completely satisfied with the work that’s done in their homes. We understand that we’ve been in contact with you regarding the issues that occurred during your installation and have agreed upon a resolution. If you have any...Read more
Crest Hill, Illinois
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Empire Today? What happened? What can we help you with?