Reply by Empire Today

I have read your post and would like the opportunity to speak with you regarding your experience with us and our installation team. It is our goal is to make your home improvement process convenient and hassle-free. Properly matching our products with your current décor is an important part of the in-home appointment. As a member of our Customer Service Management Team, I truly apologize for any damages that occurred and that you were not satisfied with your flooring. Since I do not have contact information to reach you, please email me at customersupport@empiretoday.com or call me at 888-588-2315 x4195 so we may follow up with the professional installers involved and further discuss your experience. I look forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Author's
Dallas, Texas
4 comments

THey put the wrong color wood instead of matching it to the existing wood that they put in last year.THey messed up the corners.

They split black oily stuff on our couches. Left the house a mess. will never do business with them again. They leave people at the house that dont understand english.

My house is a horrible mess and they will call in three days so they say. when it came to selling they hurried us and send people the next day and now that we are screwed with a ugly floor they will take their time to call us back.

what good business ethics.what is wrong with America

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dsmith
#65798

I am confused. When wood is processed from a tree, each individual piece is different. It would be impossible to match from last year.

And the questions is -- did you not examine the product before installation??

Looks like the fault lies with the consumer. :p

F.B
#48355

I work for empire today in yhe NY warehouse. You as the customer should of looked at the flooring before it was installed. The installers just install period they don't pick colors; that's between you and the salesman.

joyce
#44493

I understand I did business with them one year ago and as I write they are in my bathroom installing ceramic tile for the third time. Refused to refund my money so I`ll have them here until they get it right. I paid a fortune for the floor and I demand a descent job!!!!

Buki
#43088

This is the worst company ever.They only work for their own benefit.

They do not pay the workers enough and charge customers over the roof prices.

Installers are there to do the laber work but get stuck doing what the office people supose to do and charge customers prices that are rediculious.:cry

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