Reply by Empire Today Oct 12, 2010

I would like the opportunity to speak with you regarding the problems you had with your carpet color. Customer satisfaction is extremely important to us. If there was a mistake on our part with the color, we will stand by our products and service and work with you on a resolution. If possible, could you please contact me directly and I will reach out to you? Please feel free to email me at customersupport@empiretoday.com or contact me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Author's
Atlanta, Georgia
2 comments

I purchased carpet from Empire today, they installed the wrong color but would not replace it for the right color.They said I had to purchase a new roll of carpet at there price, which I already purchase carpet for over $5,000.

They would not make up for there salesman wrong doings. It was all the consumers problem. They hurt the small people in this world, that does not much money to replace anything. If they were a stand up company for their product, they should go out of their way to help with the mistakes they made.

Well all the complains they should be out of business.Do not purchase anything from this company.

Review about: Carpet.

Review #140339 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $2
Preferred solution Not specified

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Comments

Patricia
#54652

It sounds like you work for empire.And again I say they were in the wrong.

It was not the color that I order.Sorry

patricia
#54647

So sad, I'm sure the carpet you got was the color you choosed and after seeing it on your floor you decided that was not what you wanted. I'm sure Empire did their best to investigate your order. Empire is the largest flooring best with lots of advertisement and have no room for this kind of false complaints.

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