Empire Today's reply to:
Empire Today - I have a awful bad experiences with empire
it seemed like a good idea but I was totally wrong.I had very bad experiences with empire carpet service.
Start with installation. I was told the young one of the installers to save the old carpet in one room for me. Other one does not speak English. He did not do it.
The excuse which he has given to me was the thing never in his mind. Then he asked me if they can use my garage to cut the carpet. I said ok. The problem was they never clean up the mess after they finished the work.
I have to clean up my garage for them. They only vacuumed the carpet upstairs but they did not vacuum the carpet on the stair. Other thing is bout my deposit refund which the sales manager promised to give it back to me after installation. I have been calling the customer services almost everyday during last two weeks.
They was keeping tell me that the check has been sent out and I should be able to received it shortly. But I still have not received yet.
I even tried to speak with the guy, but he never ever returned my call.Base on my personal experiences with Empire, I learned from my lesson and I am not going to recommend Empire to any of my friend or relatives in the future.
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