Reply by Empire Today

I’ve read your post, Rebecca, and I’m very disappointed to hear about your experience. It’s our standard to have installers clean up after each installation and I apologize that this was not your experience. In regard to your refund, refunded checks do typically take up to 7-10 business days, but I’d like to check on its status for you. However, it looks like we do not have your contact information. If you could please email it to customersupport@empiretoday.com or contact me via phone at 888-588-2315 x 4195, I’d like to follow back with you about the status of your refund and further address your concerns. Your satisfaction is of our highest concern and we want you to be happy. I look forward to speaking with you. Rebekah Clerk, National Customer Service Manager
Author's
Artesia, New Mexico
0 comments

it seemed like a good idea but I was totally wrong.I had very bad experiences with empire carpet service.

Start with installation. I was told the young one of the installers to save the old carpet in one room for me. Other one does not speak English. He did not do it.

The excuse which he has given to me was the thing never in his mind. Then he asked me if they can use my garage to cut the carpet. I said ok. The problem was they never clean up the mess after they finished the work.

I have to clean up my garage for them. They only vacuumed the carpet upstairs but they did not vacuum the carpet on the stair. Other thing is bout my deposit refund which the sales manager promised to give it back to me after installation. I have been calling the customer services almost everyday during last two weeks.

They was keeping tell me that the check has been sent out and I should be able to received it shortly. But I still have not received yet.

I even tried to speak with the guy, but he never ever returned my call.Base on my personal experiences with Empire, I learned from my lesson and I am not going to recommend Empire to any of my friend or relatives in the future.

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