I feel used and taken advantage of by Empire Today Sep 08, 2018

Reply by Empire Today

Sep 19 Dear John,
Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish.
We regret to hear your concerns, and assure you that this is not the experience that we wish for our customers. We’ll be further reviewing this matter.
Thank you,
-ET Customer Support

Author's

Raleigh, North Carolina

Sep 15, 2012

1 comment

Immediately after being told that the installers couldn't lay my floor, my salesman told me that I have someone else that can do the same job for the same amount of money. Really!

I had trouble with the replacement contractor from day one. I'm sure my salesman, and the new contractor had this all worked out from the minute the Empire today installers reported to me that the job couldn't be done. The job was eventually done with much prodding but it was never completely finished and now I might have to go to court.

What have I learned? If it sounds or looks to good to be true, it usually it to good to be true.

Monetary Loss: $8.

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Anonymous Anonymous Sep 08, 2018 #1555981

This has nothing to do with Fresh Coat Painters. It sounds like the complaint is about a flooring company called Empire.

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