Reply by Empire Today

I have read your post about receiving your deposit refund. Please keep in mind, it may take 10 to 14 days for you to receive the refund. If you would like to check on the status of your account, I am happy to help. I can even provide a check number once we process the request. Please feel free to email or call me directly. I can be reached at or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Washington, District Of Columbia

I called Empire carpet, salesman came out, took measurements, and told me that I could pay in one lump sum or finance half and pay half. Well Dumb me gave a deposit of $1093.00 only to be denied the financing (and this was after I was told that the money would not be charged from my account until after the financing went through).

Well the money was taken from my account the very next morning and I am still trying to get my money back.

I will give it one more week and then I will file a small claims case. I am tired of trying to get my money back.

Monetary Loss: $1093.

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SOUNDS LIKE dreambml works for EMPIRE!!!!!!


I had National Floors Direct come out as well as Empire. My main point in commenting on this is that they are supposed to call and get the financing approved right then and there.

You cannot depend on someone who has nothing to do with the credit check/approval telling you it is fine. Number 2 point is that you have so many days to cancel, so if you did cancel the next day, you should have received a refund for what you were charged.

Anyway, we used Empire, had no problems, carpet and floors were done in a total of 8 hours, we paid cash, and it was $700 less than NFD. I guess it just really depends on your salesperson and then the workers.


Why in the world would you give them a dime before you were approved. Sounds like a no brainer to me..


thanks for warning me about empire

I plan on going else where....